Community Development (Community Services & Development)Government - Local (Government & Defence)Venues Gold Coast, a key branch within the Service Gold Coast Department, plays a pivotal role in managing and providing a range of venues across the city. From state-of-the-art sports and recreation facilities to major venues like aquatic centres, community centres, and tourist parks, we are dedicated to delivering accessible and vibrant spaces that serve residents, businesses, and community groups.As part of our dynamic team, you'll have the opportunity to engage in the delivery of essential services, programs, and activities that foster social, educational, recreational, and cultural growth. We're looking for passionate individuals to help us shape the future of these spaces and make a meaningful impact on the Gold Coast community.About your new roleAs a Community Centres Operations Officer, you'll play a vital role in the seamless operation of our community centres, managing their daily activities across a designated area. In this role, you will ensure these centres are welcoming spaces for everyone—residents, businesses, and community groups alike. By overseeing everything from customer service and reservations to safety standards and facility upkeep, you'll help create an environment where people feel connected and supported.You'll be instrumental in upholding high standards in cleanliness, presentation, and safety, allowing community members to enjoy a reliable and accessible space that meets their needs. With every interaction and operational decision, you'll be contributing to a vibrant and thriving Gold Coast community.About youProficiency in a reservations software system similar to those used in the hotel and travel industry or other venue management systems.Experience managing and mentoring team members in a high-performing environment is preferred.Proven ability to step up and support and mentor colleagues effectively.Experience in venue management with a proactive approach to operational decision-making.You demonstrate confidence and remain calm under pressure.You're an adept communicator, able to connect with diverse community members and adapt your style to suit your audience.You're highly organised with a strong ability to follow a procedure, multi-task, prioritise tasks and follow through.You are quick to learn new technologies with a commitment to health and safety standards.You embrace collaboration and are adaptable to change.You are committed to delivering excellent customer service and enhancing the overall customer experience.You're flexible and open to working across multiple centres in the Gold Coast area.Be part of shaping the Gold Coast's futureThe Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:9-day fortnightPersonal and professional development coursesAccess to 350+ fitness facilities through Fitness Passport4 free confidential counselling sessions a year for you or an immediate family member1 free nutritionist and financial advice session per yearIf you're ready to make an impact and thrive in a dynamic environment, we want to hear from you!Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email ****** selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.Please note applications for all of our vacancies close at 10.30pm on the listed closing date.The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.
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