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Deliver a top-notch experience for our customers through all communication touchpoints.
Join our client's dynamic Customer Communications team, where you'll play a pivotal role in managing end-to-end customer communications for a range of business initiatives.
As the voice of the customer, you'll work closely with cross-functional teams to ensure the timely delivery of high-quality, compliant communications, while fostering strong relationships with key stakeholders.
Key Responsibilities:Lead the development and delivery of customer communication materials: Own the entire process from concept to execution, ensuring that communication materials align with both business objectives and customer needs.Collaborate with internal creative teams: Work closely with the in-house creative team to ensure all communications reflect the brand's tone of voice and creative direction.
Provide clear briefs and constructive feedback to ensure the final product meets high standards.Advocate for customer-centric solutions: Act as a customer champion within the business, identifying where initiatives impact customer communications and recommending best practices to enhance the customer experience.Manage communications processes and data: Oversee the systems, processes, and data that trigger communications, ensuring smooth operations, and identifying areas for improvement to drive efficiency.Partner with external vendors: Liaise with external vendors, such as mail houses, to manage communication distribution and ensure operational effectiveness.
Monitor daily workflows and budgets to ensure everything runs smoothly.Ensure regulatory compliance: Maintain accurate records of all communications to meet regulatory standards.
Work with internal teams and stakeholders to ensure all materials go through the necessary compliance checks.About You:Commercial experience in communications: You bring solid experience in customer communications, ideally within regulated industries such as energy or finance, where compliance is critical.Strong stakeholder management and project management skills: You have a proven track record of working with various stakeholders, balancing business needs with customer experience, and managing multiple projects simultaneously to successful completion.Customer-focused mindset: You naturally view communications from the customer's perspective, advocating for solutions that provide clear, valuable information, while being comfortable offering feedback to writers and creative teams.Tech-savvy and data-driven: You have the ability to analyze complex customer data, navigate communication platforms, and identify opportunities for optimization.Collaborative and proactive: You're a resourceful problem-solver who can take initiative and build strong working relationships across teams.What's in it for you?Enjoy a flexible work environment, competitive pay, and the opportunity to contribute to Australia's renewable energy transformation while working in a supportive, people-first culture.
If you're a motivated team player with a passion for delivering exceptional customer communications, please apply with your CV and Cover Letter or alternatively reach out to for further discussion.
LOCATIONJob TypeFull-Time
Job RefBBBH30041_1729486236
Date PostedMon, 21 October 2024Apply for this JobName *Please enter your full name.
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