Department of HealthHospitals & Primary Care - Hospitals NWNorth West Regional HospitalApplications must be submitted by Sunday 08 December, 2024 11:55 PM AESTAward/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 3$71,661 to $77,455 pro rata, per annumEmployment type:CasualRegion:North WestLocation:North West Regional HospitalIn a multi-skilled environment, the Communication Support Officer will:Provide clients with a professional and confidential reception service, through the Switchboard, Main Reception and Emergency Department Reception. This includes providing immediate attention to patients presenting for treatment.Undertake all administrative functions associated with the processing of emergency admissions and after-hours direct admissions.The Team:The Switchboard Department operates 24 hours a day, 7 days per week, working across 3 shifts, 7am - 3pm (Day), 3pm - 11pm (Afternoon) and 11pm - 7am (Night). The Switchboard/reception team are the first point of contact for many patients and visitors and the first voice on the telephone. Switchboard maintain a professional, respectful and courteous approach to all. Night shift is in the Emergency Department, working as both Switchboard and the Emergency Triage Clerk. Operators will be required to undertake booking the hospital's visitors' units, complete On Call Rosters and greet new and locum doctors to the hospital, whilst providing the accommodation keys. Operators may also be required to help with reception duties at main reception. They may also be asked to cover internal mail clerk and Parkside reception. Successful applicants are encouraged to consider their availability for short notice call in across all shifts when applying. Applicants will be asked to confirm their availability as part of the application process. This position is located at the North West Regional Hospital, Burnie.We are seeking applicants who can provide exceptional customer service as the first point of contact for the hospital, who have a high level of attention to detail and outstanding communication skills.The Role:Provide clients with a professional and confidential reception service, through the Switchboard, Main Reception and Emergency Department Reception. This includes providing immediate attention to patients presenting for treatment.Undertake all administrative functions associated with the processing of emergency admissions and after-hours direct admissions.Details of appointment:Fixed term, casual position working as and when required, commencing from January 2025 for approximately twelve (12) months. Notwithstanding hours to be negotiated with the successful applicant.Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time, part-time, and casual vacancies.Salary: $71,661 to $77,455 per annum (Pro rata). Our Employer 11.5% superannuation contribution is on top of this amount.Salary range is in accordance with Public Sector Unions Wages Agreement 2022.You'll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.For more information:Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.Name: Wendy CrawfordPosition: Communication SupervisorPhone number: 0448 078 165Email address: ****** it is like working at the Department of Health?Compassion, Accountability, Respect, and Excellence are the key values to work in the Department of Health. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
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