Collective Investment Assets Support Senior Officer - Hybrid

At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It's our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.
What progress will you make? We provide a full suite of Securities Services in more than 100 markets, including our proprietary network of over 60 branches and across 23 fund domiciles. Our solutions include custody, clearing, asset servicing, fund administration, ETF services, middle office, agency securities lending, collateral management, transfer agency, and fiduciary services.
We're currently looking for a high caliber professional to join our team as Collective Investment Assets Support Senior Officer - Hybrid based in Melbourne, Australia . Being part of our team means that you unlock a whole host of perks and benefits from your first day of work.
In this role, you're expected to: Assist management with the design and testing through to delivery of the optimal operating model to support governance and control of the Managed Funds, Private Equity, Trust, Term Deposit & 11am Cash and other Collective Investment asset classes by leveraging Citi operating models. Assist management where required with the development and structure of the governance and control model to support the growing team in multiple locations inclusive but not limited to Sydney, Melbourne & Kuala Lumpur. Assist management when required with development, compliance with the governance and oversight framework for the onshore & offshore teams to ensure services are in line with current Citi guidelines & SLA's. Assist management to identify cost savings opportunities by leveraging experience and making suggestions to management for use of best processing or technology solutions to increase the STP rates across the collective investment assets support flows. Work collaboratively and in partnership with all stakeholders, such as management, local and regional product and sales teams, Fund administration and other areas of the business as required to ensure we leverage synergies and efficiencies across the group and build effective relationships with clients and key stakeholders. Assist management with resolution of complex and variable BAU settlement related issues, liaise with multiple team managers and department heads on varying matters and escalate issue to direct seniors as required. Engage and support product driven reviews and technical builds as required, especially around the Collective Investment Support team responsibility. Work closely with the team manager, department head and internal stakeholders on implementation and on-boarding of all new client transitions and on/off boarding as required. Proactively assist management with the team resource as requested, by participation in and assisting with the development of talent and aid focus on staff skillset growth and capabilities. Serve as an analytical and/or procedural advisor to management and stakeholders in the Collective Investment Support space while also supporting a wide range of internal and external client needs. Support management with technical reviews, assist with raising "Business Requirement Documents' (BRD) as required, identify and define process problems and suggest / develop innovative solutions, streamline processes and assist with change-the-bank projects when requested. Assist management with the preparation and validation of potentially complex material for the Collective Investment Support product from multiple sources, including external clients and internal operations groups as required. Serve as a mentor, advisor, and coach to new and junior level staff on current workflow processes and procedure employed for the various tasks across the team and also the wider departments when required. Assist management with assessing operational risks when processing decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by ensuring compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and escalate concern of those who fail to maintain the expected standards. Assist with the team responsibility for audit, risk and compliance reviews when required. As a successful candidate, you'd ideally have the following skills and exposure: 3 - 5 years of experience processing in Unlisted Unit Trust (UUT) or Managed Fund Market (MF), (APPS/REDS & In-Species) and Private Equity (Derivative products) for both Domestic and International markets gained within a funds management, custody environment or Registry/TA. Advanced level experience in a related role with commensurate experience in people management preferred but not essential. Strong experience in Banking and Financial Institutions preferred. Knowledge of custody and funds industry framework locally in AU/NZ, an International processing understanding would be advantageous but is not essential. Demonstrated success coordinating with management and senior leadership. Ability to manage various concurrent activities/processes in a high-risk environment. Consistently demonstrated clear and concise written and verbal communication. Numerical, analytical and problem resolution skills. Ability to work under pressure, manage and handle change to processing and maintain a high standard of processing complex change and in a challenging environment. Highly computer literate - MS Office applications. Basic project management skills and the ability to multi-task. Good client relationships and stakeholder management skills. Ability to work under pressure and to tight deadlines. Strong Individual and team development ethos. Strong focus on clients with the ability to evaluate needs and formulate solutions. Team player at all levels - able to articulate position clearly, based on fact and be sensitive to the positions, needs and requirements of others. Demonstrate self-development e.g. coaching/mentoring. Excellent communicator with strong interpersonal skills. Securities Institute or tertiary qualifications preferred but not essential. Take the next step in your career, apply for this role at Citi today! #LI-Hybrid
Job Family Group: Operations - Transaction Services
Job Family: Securities and Derivatives Processing
Time Type: Full time
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