Collections / Recoveries Officer

Email:  ****** Call:  0483 945 778 West Sector: Accounting and Finance Job Summary Flexible / Hybrid work arrangement
Friendly and supportive team
Convenient location
Job Description About your new employer
Highly regarded employer with strong values
Supportive team culture
Well known brand

About your new job

Working in a small team your responsibilities will include but not be limited to:
•Conduct outbound collection calls
•Conduct investigations and skip-tracing
•Identify customers experiencing financial hardship and negotiate payment plans and settlements
•Identify and recommend customers for alternative Collection activities, such as repossessions, field calls, legal action, etc.
•Follow up on broken arrangements and determine appropriate action
•Handle customer inquiries and assist with rectifying discrepancies
•Liaise directly with external stakeholders (Lawyers, auctioneers, mercantile agents, outsourcing companies etc)
•Listing payment defaults and updating payment defaults with Equifax
•Understand and comply with all regulatory requirements and quality standards

About You

To be successful in this role you will ideally have a proven track record of the following:
•Previous background in Collections and Skip Tracing
•Great communication and customer service skills
•Strong attention to detail and accuracy as well as written skills
•The ability to work autonomously


What is in it for you.
•Great team culture, small close-knit team.
•Staff perks and discounts
•Competitive bonus structure
•Accessible by public transport
•Parking provided
•Flexible WFH structure
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