About The Role An exciting opportunity for a permanent full-time Collections Officer has become available at our Bundaberg Head Office located on Barolin Street. This role is suited for a highly motivated, adaptable individual who is able to support the Bank's risk strategy. Key Responsibilities: Implement and maintain effective controls in relations to Collections processes Collect on accounts in arrears 0-59days Issue relevant notices for accounts in arrears Identify accounts for possible Hardship Assistance Contact borrowers with regards to any Rates arrears About You As well as having excellent & effective problem solving, negotiation skills, you will also need to have: Strong work ethic and willingness to demonstrate and promote the Bank's values EMPOWER on a daily basis Previous experience in collections would be an advantage Excellent communication skills including verbal and written supported by a growth mindset Proactive and enthusiastic approach to collections A desire to grow and develop within Auswide Bank About Our Benefits (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff* (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community Employee Assistance Program (EAP) and various Health & Wellbeing programs Bank Staff Share Plan options and Years of Service Recognition program An extensive range of discounts and benefits associated with the Bank's financial products Discounts with various business partners A complete range of generously subsidised corporate uniforms About Auswide Bank Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier. Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre. We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities. How to apply This is an exciting opportunity which has become available in our Bundaberg Head Office located on Barolin Street. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today! The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.
