Client Support Specialist - Remote Work

Job Description:

We are seeking a Client Support Specialist to join our team at Celgene. This is a remote work position based in Canberra, Australian Capital Territory, AU. As an Associate Level position, we are looking for candidates with at least 3 years of experience in a similar role.

Responsibilities:- Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat.- Analyze client needs and recommend appropriate solutions to meet their requirements.- Collaborate with internal teams to ensure client satisfaction and resolution of any issues.- Conduct research to understand market trends and competitor strategies to better serve clients.- Negotiate with clients on pricing, contracts, and other relevant matters to achieve mutually beneficial agreements.- Maintain accurate records of client interactions and transactions in our CRM system.- Continuously improve processes and procedures to enhance the client experience.

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field.- Proven experience in client support or customer service.- Excellent communication and interpersonal skills.- Ability to work independently and in a team environment.- Reliable and adaptable to changing priorities and deadlines.- Strong research and negotiation skills.

Benefits:- Dental insurance- Company transportation- Life insurance

Working Environment:At Celgene, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and inclusive work environment where diversity is celebrated.

Application deadline: July 1, 2024

Equal Opportunity Statement:Celgene is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued. We encourage individuals of all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.