Client Support Representative

Job Description:

Windstream Holdings, a leading telecommunications company based in Adelaide, South Australia, is currently seeking a part-time Client Support Representative to join our team. This entry-level position is ideal for individuals who are reliable, confident, and have a strong attention to detail.

Responsibilities:1. Provide exceptional support to clients through various communication channels including phone, email, and chat.2. Research and resolve client inquiries in a timely and efficient manner.3. Maintain accurate records of client interactions and transactions.4. Collaborate with other team members to ensure a seamless client experience.5. Identify opportunities for process improvements to enhance overall client satisfaction.6. Adhere to company policies and procedures to ensure compliance with industry regulations.7. Participate in ongoing training and development to expand knowledge and skills in client support.

Requirements:1. Strong communication skills with the ability to effectively interact with clients.2. Excellent research skills to quickly gather and analyze information.3. High level of attention to detail to ensure accuracy in resolving client issues.4. Ability to work well in a team environment and collaborate with colleagues.5. Basic computer skills and familiarity with customer relationship management (CRM) software.6. Proven reliability with a track record of meeting deadlines and exceeding expectations.7. Confidence in handling challenging client situations with professionalism and empathy.

Benefits:1. Paid sick leave for eligible employees to prioritize health and well-being.2. Company equipment provided for work-related tasks to support productivity.3. Life insurance coverage to provide peace of mind for you and your loved ones.

Working Environment:At Windstream Holdings, we foster a culture that values calculated risk-taking to drive innovation and progress. We encourage our employees to think creatively and explore new ideas to propel our company forward.

Deadline to Apply: June 15, 2024

Equal Opportunity Statement:Windstream Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, religion, or sexual orientation.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.