We exist to extend access to justice, so the law can serve everyone, and we need talented people like you. Be Fearlessly Forward, and start your career in law by making a huge impact, and join one of early careers programs.
Contribute to extending access to justice for all as we go fearlessly forward as one Early careers at Maurice Blackburn Working at MB provides an environment where you will be surrounded by experts, supportive workmates, and countless opportunities to help you grow and develop you, in the direction you choose. Get exposure across our business divisions with our early career pathways, which we have no doubt will open the door to a very rewarding start in your career.
Whether you're just starting out in the legal industry, you're already a tenacious lawyer, or you're looking for your next career move in our highly skilled shared services team, a career with Maurice Blackburn is like no other.
We offer you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive.
About the role We are seeking a dedicated and enthusiastic Client Support Coordinator to join our Client Support Team in our Melbourne CBD office. In this role, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met promptly and efficiently.
As a Client Support Coordinator, you will be the first point of contact for all new client enquiries, which means you will be answering calls and taking information from clients over the phone. As a firm we exist to help everyday Australians, so when a client calls, we want you to provide a personalised, informative and above all, exceptional client experience.
Please note that these roles will be commencing Monday 25th November and the first four weeks will require full-time attendance to accommodate training needs. Some of your responsibilities Manage new enquiries via email and telephone within appropriate time frames Maintain accurate and succinct records of each potential client in a database Assess enquiries to determine whether they are suitable for the legal services we provide Escalate urgent matters to manager or practice area Provide exceptional customer service, communicating with potential clients with empathy and compassion What you will get from us You will join a highly regarded plaintiff law firm that is dedicated to getting the very best outcomes for our clients. You will go through a comprehensive training program for the first 4 weeks (full-time) supported and guided by our experienced leaders along with continuous training sessions to make sure you are equipped to be the very best at the role.
The experience we are looking for You will have a passion to help people and be able to provide the best client experience to all our clients. You will have the ability to display empathy on every call, be a great communicator and a natural problem solver. We work in a high-volume environment, so you will need to be able to manage your time effectively, while managing technology to assist when taking calls. You will be flexible with a desire to always accommodate client and business needs.
Demonstrated experience in a client/customer service or sales role Call centre background useful but not essential Strong analytical and reasoning skills Excellent written and verbal communication skills Proficient in navigating multiple computer systems and applications simultaneously Demonstrated ability to handle large volumes of work Ability to show empathy and understanding towards clients' circumstances and needs Demonstrated ability to work under pressure and manage competing demands Experience in managing emotionally charged clients and situations is desired Bring your enthusiasm and compassion to our team and make a meaningful impact on our clients' experiences.
Our People Commitment comes with the following benefits: Ongoing coaching and career development opportunities 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy End of Year leave, 1 day first year, 4 days after 2 years Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement Fitness and wellbeing discounts A hybrid flex working model Salary Continuance & Life Insurance 17.5% Annual Leave Loading … just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
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