Client Success Manager for Evolve Communities This is a fantastic opportunity for a results-driven and hands-on individual to join our team at Evolve Communities. The team at Evolve Communities provides interactive Indigenous Cultural Awareness Training and Reconciliation tools. We aim to have 10 million people more culturally aware, creating a kinder, more unified Australia.
This role will be as a Client Success Manager. While the company headquarters are in the Illawarra region, Australia - you will be working from home. You'll report to the Directors, and we would like this to be a collaborative working relationship. Together, you will work on strategic and big-picture goals.
This fantastic opportunity is for someone assertive, proactive, and socially focused. The ideal candidate will have a big-picture focus and a need to drive change. They will be out-of-the-box thinkers and undaunted by failure. We're seeking a hard-working, detail-oriented professional with experience in client success who can help us maintain strong client relationships, drive retention, and ensure ongoing satisfaction.
We are looking for someone who believes in our values of diversity, inclusion, and reconciliation.
Key Responsibilities:Client Retention, Upsells, and Renewals:Proactively manage client relationships to ensure long-term satisfaction and loyalty.Identify and capitalize on upsell and renewal opportunities, driving increased revenue.Develop and execute strategies to reduce churn and improve client retention.Onboarding/Offboarding:Lead the onboarding process for new clients, ensuring a seamless transition and quick value realization.Manage offboarding processes professionally, ensuring all client needs are met and closing processes are completed smoothly.Logistical Planning:Oversee the logistical aspects of client interactions, ensuring that all services and products are planned and delivered on time and as expected.Coordinate internal teams and resources to meet client needs efficiently.Programmatic/Maintenance (B2B & B2C):Manage programmatic aspects of client relationships, ensuring consistent and high-quality delivery of services.Oversee maintenance tasks, ensuring that all client programs are running smoothly and are continuously optimized for performance.Custom Contract Building:Develop and negotiate custom contracts tailored to the specific needs of each client.Experience:Minimum of 5 years of experience in a client success, account management, or sales role focusing on inside sales, retention, and renewals.Proven experience working with executives and high-level stakeholders, with the ability to influence and negotiate effectively.Strong background in building and customizing contracts for various client needs.Skills:Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.Strong analytical and problem-solving abilities, with a focus on client-centric solutions.Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.Proficiency in CRM software and other client management tools.Other Requirements:Must reside in Australia.Ability to work remotely and manage a flexible schedule.D&I experience a plus.What We Offer:Starting at 21 hours/week; looking to transition this into a full-time role as responsibilities increase.Competitive salary range of $70,000 - $100,000 FTE, based on experience. Will be prorated to a 3-day working week, 21 hours, plus super, based on the breadth of your expertise. Commission-based bonuses.Fully remote and flexible schedule. (Please note that due to our international support team, there will occasionally be calls outside of standard office hours)Opportunity to work with a dynamic and growing team.A supportive and collaborative work environment.Professional development and career growth opportunities.If you are a client-focused professional with a passion for driving success and have the skills to manage and grow client relationships, we encourage you to apply. Join our team and help us continue to deliver exceptional service and value to our clients.
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