Department of Communities WA – South Hedland WAThe Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives, and regional services reform.Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families, and the community.About the LocationThe Pilbara is located in the north of Western Australia and spans from the ocean to the desert. Pilbara's cities and towns are family-friendly communities which offer an array of services and activities. Four-wheel drive through the beautiful outback, descend into Karijini National Park's cavernous gorges and crystal-clear waterways, discover wildflowers, enjoy some fishing, set up camp in pristine nature, or experience fine food at local cafes and restaurants.We offer great benefits (based on eligibility) including:17.5% Annual Leave Loading11.5% superannuation, full employer contributionGenerous Personal Leave entitlements (15 days per annum)Additional 3 Days Public Service Leave per annumAnnual Leave Travel ConcessionsSalary packaging remote benefitsSubsidised electricity from September to AprilPaid regional medical travelFour weeks annual leave10 days for public holidays13 weeks paid long service leave for every seven years' continuous serviceDiscount on selected private health insuranceOngoing training and development opportunitiesFree counselling services for you and eligible family membersCultural leave for Aboriginal and Torres Strait Islander employeesSubsidised housing may be available.The OpportunityAs a Client Services Officer, you will be responsible for:Leading and supervising a frontline Customer Service TeamImplementing, maintaining, and improving Customer Service policies and procedures, in conjunction with the relevant ManagerProviding first point of contact on many occasions to the general publicAssessing customer's eligibility and suitability for Department of Communities in Housing ServicesApproving Bond Assistance loansThe attached Job Description Form (JDF) provides more information about the position. For further information, we encourage you to contact Emma Anderson, Area Manager Remote North on 0499 792 *** or email ****** successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.Join the Department of CommunitiesApply online by clicking the 'Apply for Job' and follow the application instructions.For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Joyce Briggs, HR Advisor on ****** can also be contacted via the National Relay Service on the following numbers:SMS relay - 0423 677 ***Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.#J-18808-Ljbffr