Administrative Assistants (Administration & Office Support) Are you a dynamic Client Services professional passionate about delivering exceptional customer experiences? Join our team and be a key player in our client relations. We are looking for a dedicated Client Services Officer who is eager to join a supportive team dedicated to excellence and innovation. Step into a role where you will be instrumental in nurturing lasting relationships with our clients, guiding them with expertise, and ensuring they receive the highest level of service.
About The Company Gosling Group is a family-owned and operated business with a proud and established reputation that has been built upon the superior quality of our workmanship, attention to detail, and the professional and friendly conduct of all our employees.
Key Responsibilities Manage client and customer communications via email and phone. Provide project status updates to customers and clients weekly during the lifecycle of projects. Generate purchase orders and manage receipts for invoices. Ensure employee records are maintained and kept up to date. Undertake various ad hoc administrative tasks as required to support the smooth operation of the office and assist team members. Use Office365 for daily tasks and general office housekeeping. What You'll Bring Exceptional Communication Skills: You possess superior verbal and written communication abilities, enabling you to clearly convey information and engage effectively with clients and team members. Problem-Solving Prowess: Your analytical skills help you identify challenges quickly and develop effective solutions. You excel in a dynamic environment where rapid decision-making is crucial. Organisational Acumen: With an organised approach, you manage multiple client interactions and internal processes efficiently, ensuring no detail is overlooked. Adaptability and Resilience: You adapt to changing circumstances with ease and maintain high performance standards under pressure, demonstrating resilience in meeting client needs. Client-Focused Attitude: You have a genuine commitment to understanding and meeting the unique needs of each client, fostering trust and long-term relationships. Proactive Initiative: You take charge of situations before issues arise, always looking for ways to improve client satisfaction and operational efficiency. Technological Proficiency: Familiarity with Microsoft Office Suite, along with the ability to quickly learn new tools essential for managing client data and communications effectively. Team Collaboration: You thrive in a team-oriented environment, contributing to and drawing from the collective knowledge and skills of the group to enhance client service outcomes. Requirements Minimum 2 years' experience in a similar role. Apply a high level of interpersonal and communication skills. Proficiency in Microsoft Office Suite. Excellent organisational and time-management skills. Why Join Us? Supportive Environment: Work in a team that genuinely supports your growth and values your contributions. Learning and Development: Opportunities for professional development in a company that values lifelong learning. How to Apply Interested candidates should submit their resume along with a cover letter explaining why you are the perfect fit for this role to
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