ABOUT CAPTIFYCaptify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of the walled gardens, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world's biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.OUR CULTURE AND VALUES:Here at Captify we are proud of our culture - It's contagious. Pass it on. Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify.We live by our core values:Building this togetherGive a shitFail fast to succeed fasterUnlimited potentialFind out more about our culture here: https://careers.captify.co.uk/OVERVIEWThis is an exciting and crucial role for Captify Australia's growth, leading the charge on account development and ensuring that every piece of business won is taken care of and retained. We're looking for a blend of skillsets that involve great communication, ability to identify revenue blockers and a knack for identifying an upsell or growth opportunity. We're in a high growth start up phase and so the right candidate needs to demonstrate their willingness to get their hands dirty and hustle - the rewards are the incredible opportunity to help build a culture and develop your career quickly along with the business.KEY RESPONSIBILITIESWhat you'll be doing:Primary point of contact for agency clients on existing live accountsUpsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contactsRecommend optimisations and new audiences to agency traders to increase scale of delivery and performanceUpweight - responsible for pushing campaign specific upweightsDiagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing wellDelivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clientsUnderstanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leadsWorking with sales leads to keep Captify front of mind for agencies, through external meetings and hot deskingResponsible for compiling campaign PCAs for Tier 1 growth accountsHelping to identify future strategic growth for the businessOnboarding and initial training of Account ExecutivesSharing knowledge with wider AM team globally & importing knowledge from other marketsREQUIREMENTSWhat you need to be successful:Account management or customer service experience across both managed/direct and programmatic businessProficient use of Microsoft ExcelExcellent communicator with both internal and external stakeholders via email, phone and in personStrong relationships with key external stakeholders – Agency Account Managers and Account DirectorsAbility to confidently objection handle against data & programmatic topicsExcellent attention to detailAbility to proactively identify revenue blockers within programmatic campaigns or opportunities to upsellGood prioritisation and time management skillsAbility to thrive in a start-up environment and hustle!YOU WILL ENJOY25 days holiday + bank holidays + your birthday + volunteer dayRegular shut down days, including the festive periodAccess to SPILL - instant therapy supportAccess to Mental Health First AidersSport and wellbeing activitiesFinancial wellbeing supportWork from home and flexible/core working hoursWork from any Captify office in the worldEnhanced family friendly policiesPet friendly officeContributions to the superannuation fund of your choiceFree breakfastLegendary Summer and End of Year Festive partiesEQUAL OPPORTUNITIESYou are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture.For candidates, view our EU HR Candidate Privacy Notice here.
#J-18808-Ljbffr