About Our Client A global and leading logistics organisation based in Kilburn, are a passionate and down to earth team who collaborate strongly with colleagues who are committed to delivering exceptional experiences. As well as a competitive salary, and additional leave benefits you'll be encouraged to innovate; you'll work in a collaborative environment knowing your difference will make the difference.
Job Description Handle major customer accountsLiaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely mannerTimely and accurate processing of all shipments to meet legislative and client requirementsMonitor and reconcile shipping line issues.Coordinate and assist in creating Client implementation plans including completing SOPs to meet clients' requirements, liaising with CRM and other departments to deliver information management requirements; maintain contact with relevant stakeholdersPromoting excellence through efficiency, safety, and maintaining legal compliance mattersAdhere to Chain of Responsibility regulations for goods movement.Skills & Experience Experience in freight forwarding with operations and/or customer service experience is desirable.Knowledgeable about freight forwarding requirements, markets, and regulations is an advantage.Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.Possesses a methodical, organised, and detail-oriented approach while meeting time requirements.Results-oriented and resilient, focused on achieving desired outcomes.Strong planning and analytical skills.Proficiency in Microsoft Suite.The Successful Applicant The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism and customer service to both internal and external stakeholders. The working environment is a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer You will have the opportunity to join a prestigious organisation and enhance your skills. You will benefit from succession plans, customised online learning and development programs.
Thrive in a supportive and collaborative workplace culture.There are ample opportunities for career advancement and personal development.Staff members receive local discounts on services and enjoy exclusive perks.Free onsite parking.
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