Client Service Officer

Contract until the 25/10/2024 | NSW Location | State Government Agency | Full time position
About The Company
Karlka Recruiting Group has partnered with a
State Government Agency
to engage a Client Service Officer. This position is located in their busy Parramatta NSW office for an initial
contract until the 25/10/2024.
About The Position
The Client Service Officer is responsible for delivering high quality customer services that are reliable and timely. This role involves managing a customer caseload to deliver financial management services and make decisions on their behalf.
Duties
Develop strategies and make financial decisions for customers, including long-term planning.
Engage with customers to understand their financial needs and aspirations.
Address customer and stakeholder concerns, resolving issues across government services.
Deliver high-quality, empathetic, and timely services in line with Customer Excellence Principles.
Collaborate with Estate Planning & Administration and government divisions for customer-focused outcomes.
Use systems and processes to manage customer matters and suggest improvements.
Escalate complex issues to senior officers and discuss progress on decisions and administration.
Requirements/Skills
Must have full working rights.
Benefits of working with Karlka Recruiting Group
Weekly pay.
Ongoing support: Pre, during, and post placement.
Dedicated consultant per contract.
Employee Assistance Program available.
Our agency supports Indigenous communities.
How To Apply
Apply now to be considered for submission to our client by
13/09/2024.
Consultant:
Shynata
Email for questions only: ******
Please apply through this portal. Any applications through email may be missed.
Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.
Only shortlisted candidates will be contacted for further discussion.
Applications received after the
due date
may be considered for similar roles.
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