Client Service Officer

Queensland Police Service (Organisation site ( http://www.police.qld.gov.au/ ) )
Weapons Licensing Group; Operations Support Command; Regional Services; Brisbane City
THIS IS FOR FUTURE VACANCIES - YOU WILL BE CONTACTED IF A ROLE ARISES AND YOU ARE CONSIDERED FOR SUITABILITY.

We are seeking interest and applications for temporary roles within Weapons Licensing Group, Queensland Police Service at the AO3 level. Our team works to keep our community safe by enacting systems to effectively regulate the acquisition, possession, use and disposal of registered firearms and weapons as envisaged by the Weapons Act 1990 (Qld). Through our work we enable people with a genuine need and reason to own and operate a weapon.


You will ensure the efficient and effective registration and management of weapons and weapons licences within Weapons Licensing Group.
Are you looking for a career in the QPS? Are you an experienced administrative officer?
Submit your application here, and you could be considered for future AO3 roles within Weapons Licensing Group, QPS.
This is not for a current vacancy, but you will be considered for future vacancies at Weapons Licensing Group. You may be requested to participate in a further process to determine your suitability for the role.
Additional Information: Submission of this EOI is not a guarantee that you will be offered employment with Queensland Police Service.
By submitting an EOI, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy, please ensure you complete the application form and submit your application for the relevant vacancy via the job search website and follow the process outlined for that vacancy.
The EOI process is just one avenue of seeking employment with the QPS. You also have the option to apply for advertised vacancies within QPS.
Please be advised that if you are successful in progressing for a role in the Queensland Police Service, you will be required to undergo an Employment Screening Check, please read the information in the Applicant Kit.
Below are the Key Accountabilities for an AO3 Client Service Officer, Weapons Licensing Group, in the QPS: • Represent the section while communicating with a broad range of stakeholders, clients, clubs and dealers on issues relating to weapons and licences.
• Data input comprehensive details from new applications, renewals, permits to acquire and other documents.
• Qualify the accuracy and integrity of information entered.
• Analyse, assess and vet applications against legislation, policies and procedures for eligibility utilising QPRIME and other QPS information systems.
• Actively participate in a team environment and support a positive workplace culture.
• Deal with escalated enquiries from internal stakeholders and external clients and determine if further attention is required and/or make referrals to the appropriate areas.
• Operate with a high level of autonomy, providing an effective, efficient and comprehensive client and administrative support service.
• Participate in the development and implementation of continuous improvement strategies.
• Maintain a sound working knowledge of QPRIME and WLMS.
• Utilise, retrieve and update procedures, databases or information systems to ensure effective and efficient service delivery.
Applications to remain current for 12 months. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) .
Please ensure you download all attachments and follow the instructions on how to apply.

****12 Month Continuous Applicant Pool****

Full-Time and Part-Time opportunities available.
DocumentsBefore applying for this vacancy please ensure you read the documents below.
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Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) , including making any reasonable adjustments to support you through the recruitment process.
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