Client Service Officer – Homes NSW Our clients come from all walks of life and so do we.
We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.
Location: Hunter and Central Coast Clerk Grade 2/4, Base Salary range $74,803 - $86,539 pa plus superannuation & annual leave loading Generous leave entitlements including Flex Leave Office based, Newcastle, Charlestown and Central Coast Opportunities for learning, development, and career progression Tailored training to support you to be confident in your role Flexible work practices What you'll do As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.
You will demonstrate a strong client focus and a commitment to providing culturally sensitive customer service.
Your passion for making a difference will drive you to deliver innovative solutions for individuals experiencing homelessness or at risk of becoming homeless.
Above all, you will be dedicated to achieving better outcomes for those you serve.
In this role, you will work directly with a range of support services and clients, both in their homes and in the community, delivering tailored housing assistance options and effective tenancy management to meet the clients' unique needs.
Our Tenancy Team: Visit Tenants in their homes on a regular scheduled basis Rostered shifts working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's) Using a range of technologies including Microsoft Suite, IPAD, online phone system and online forms Our Access & Demand Team: Rostered shifts working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures Working collaboratively in a team environment to achieve the team's key performance indicators (KPI's) Using a range of technologies including Microsoft Suite, IPAD, online phone system and online forms Supporting outreach services in local communities and homelessness initiatives What we're looking for In addition to meeting the essential requirements, the successful candidate will have the following: Ability to work independently and in a team environment and manage your own work.
Ability to establish and maintain relationships with internal and external stakeholders A commitment to a culture of teamwork, excellence, and continuous improvement Client service skills with an empathic approach to clients A strong commitment to customer service Able to use technology Essential Requirements Possess a valid Australian driver's licence (minimum NSW Provisional 2 or equivalent) Pass a National Criminal History Record Check (Fit2 Work) What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs.
Applications close Tuesday, 29 October 2024 at 11:59pm AEDT.
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Breanna Walsh on 0492 427 085 or at If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Steve Mifsud on 02 9765 4094 or at To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Thank you for your interest in this role.
We look forward to receiving your application.
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