eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.
With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.
We are excited to share that we are looking for a Client Relationship Manager to join our team! We're seeking a proactive, highly motivated, and skilled relationship manager with experience in business development. This position has elements of sales, marketing, and retention.
You will utilize your network to source potential clients, then monitor customers' trading accounts and retain their business, with the aim of building long-term partnerships with clients as we support their trading and investment needs through our platform and multi-asset offering.
What will you be doing?Utilizing your existing network to introduce new customers to eToroActively increase our client base by providing support, information, guidance, and market informationResearch and develop new business opportunities, partnerships, and actively participate in developing and implementing growth strategies and plans to expand our reachEstablish and nurture relationships with clients, partners, and stakeholders to drive business growthPrepare and deliver persuasive presentations and proposals to potential partners and clientsTrack and analyze sales performance metrics to refine strategies and improve resultsEngage with customers to learn what they are looking for and understand the level of service and quality expectedBuild and manage relationships with local and international teams (client facing, marketing, middle and back office) to ensure the success of projects and strategiesContinually take opportunities to increase client satisfaction and strengthen relationshipsServicing of client accounts which include:Sharing financial markets and/or products information/commentary to clientsSharing marketing promotions to clientsGuiding clients on the usage of the eToro PlatformInteracting with clients to increase client satisfaction and strengthen relationshipsAssisting clients with their questions on their accountsAssisting Compliance with the processing of clients' due diligence and transaction monitoring to comply with the respective jurisdictions' requirements and ethical standards of the CompanyWorking with internal teams (e.g., Compliance, AML, Back Office, CS) to facilitate respective process flows/business projects towards successRepresenting the company at events with prospects and clientsThere may be additional duties that the Company may require you to perform as part of your role from time to timeRequirementsA can-do attitude and willingness to learn and go above and beyond to achieve all tasksPlanning and project management skills – you will need to manage time and information effectively and efficientlyProficient in negotiating terms and closing dealsExcellent verbal and written communication skills for effective client interactionsSkilled in building and maintaining strong professional relationshipsStrong interest, knowledge, and passion for global financial marketsAbility to adapt strategies based on changing market conditionsGood MS Office skillsFamiliarity with CRM software, Salesforce preferredPrevious sales, telemarketing, or service-oriented experience is a plusQualifications:Degree educated, with a focus in Economics/Finance/Business Administration preferredFinancial/Industry qualifications are a plus
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