eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.
With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.
We are excited to share that we are looking for a Client Relationship Manager to join our team! We're seeking a proactive, highly motivated, and skilled relationship manager with experience in business development. This position has elements of sales, marketing, and retention.
You will utilize your network to source potential clients, monitor customer trading accounts, and retain their business, with the aim of building long-term partnerships as we support their trading and investment needs through our platform and multi-asset offering.
What will you be doing? Utilizing your existing network to introduce new customers to eToroActively increasing our client base by providing support, information, guidance, and market informationResearching and developing new business opportunities and partnerships, actively participating in developing and implementing growth strategies and plans to expand our reachEstablishing and nurturing relationships with clients, partners, and stakeholders to drive business growthPreparing and delivering persuasive presentations and proposals to potential partners and clientsTracking and analyzing sales performance metrics to refine strategies and improve resultsBeing customer-focused and willing to engage with customers to learn what they are looking for and understand the level of service and quality expectedBuilding and managing relationships with local and international teams (client-facing, marketing, middle, and back office) to ensure the success of projects and strategiesContinually taking opportunities to increase client satisfaction and strengthen relationshipsServicing client accounts which include:Sharing financial markets and/or products information/commentary with clientsSharing marketing promotions with clientsGuiding clients on the usage of the eToro PlatformInteracting with clients to increase client satisfaction and strengthen relationshipsAssisting clients with their questions on their accountsAssisting Compliance with the processing of client due diligence and transaction monitoring to comply with respective jurisdiction requirements and ethical standards of the CompanyWorking with internal teams (e.g., Compliance, AML, Back Office, CS) to facilitate respective process flows/business projects towards successRepresenting the company at events with prospects and clientsPerforming additional duties as required by the Company from time to timeRequirements A can-do attitude and willingness to learn and go above and beyond to achieve all tasksPlanning and project management skills – you will need to manage time and information effectively and efficientlyProficient in negotiating terms and closing dealsExcellent verbal and written communication skills for effective client interactionsSkilled in building and maintaining strong professional relationshipsStrong interest, knowledge, and passion for global financial marketsAbility to adapt strategies based on changing market conditionsGood MS Office skillsFamiliarity with CRM software, Salesforce preferredPrevious sales, telemarketing, or service-oriented experience is a plusQualifications:
Degree educated, with a focus in Economics, Finance, or Business Administration preferredFinancial/Industry qualifications are a plus
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