**Job Title:** Client Relations Representative - Work from Home
**Company:** WestRock
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
**Application Deadline:** ********
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### Job Description
WestRock is seeking a dedicated and driven Client Relations Representative to join our team in a part-time capacity, working from the comfort of your home. This role is pivotal to the ongoing success of our customer engagement strategies and requires a proactive individual who thrives in a collaborative environment. You will be responsible for managing client relationships, driving customer satisfaction, and ensuring our services align with our clients' needs.
### Key Responsibilities
- **Client Interaction:** Maintain regular and effective communication with clients via phone, email, and virtual meetings to address inquiries, resolve issues, and provide updates.
- **Relationship Management:** Build and nurture long-term relationships with clients by understanding their business needs and anticipating future requirements.
- **Account Growth:** Identify opportunities for upselling and cross-selling products and services to enhance client satisfaction and drive company revenue.
- **Negotiation:** Facilitate contract negotiations and discussions with existing clients to maximize value for both parties while ensuring company policies are adhered to.
- **Leadership Support:** Collaborate with internal teams, such as sales, marketing, and operations, to ensure client needs are met and to support the overall client experience.
- **Reporting and Analytics:** Monitor client performance metrics and maintain accurate records of all client interactions in our CRM system to provide strategic insights and improve service delivery.
- **Issue Resolution:** Act as the first point of contact for any client issues, demonstrating strong problem-solving skills to address concerns efficiently and effectively.
- **Feedback Collection:** Gather feedback from clients to help improve products and services and share insights with relevant teams.
- **Training and Onboarding:** Assist in training new clients on products and services to ensure a smooth transition and optimal utilization of our offerings.
### Requirements
- **Education:** Bachelor's degree in Business, Communications, or a related field preferred.
- **Experience:** Minimum of 4 years of experience in client relations, customer service, or account management roles.
- **Personality Traits:** A dedicated and driven professional who is committed to excellence in all interactions.
- **Soft Skills:**
- **Negotiation Skills:** Proven ability to negotiate favorable outcomes while maintaining strong client relationships.
- **Leadership Skills:** Ability to take initiative and lead discussions with clients and cross-functional teams.
- **Technical Skills:** Proficient in Microsoft Office Suite and experience using CRM systems (e.g., Salesforce).
- **Communication Skills:** Excellent verbal and written communication skills with strong attention to detail.
- **Self-Motivation:** Ability to work independently and manage time effectively in a remote work environment.
### Benefits
- **Company Equipment:** All necessary equipment will be provided to enable you to work effectively from home.
- **Paid Sick Leave:** Eligible for paid sick leave to maintain your health and well-being.
- **Joining Bonus:** A competitive joining bonus to welcome you to the WestRock team.
### Working Environment
At WestRock, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and encourage all qualified individuals to apply, providing a supportive environment that fosters innovation and growth.
### Equal Opportunity Statement
WestRock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.
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If you are a proactive individual with a passion for client relations and a desire to help clients succeed, we encourage you to apply by the deadline of October 2, 2024. Join WestRock and help us create a brighter future for our clients and our community!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.