About the role: In this customer-focused role, you are the first point of contact when a new customer joins our platform. Utilizing project management techniques, you will be driving the completion of all onboarding processes to ensure all new clients complete their onboarding journey with ease. Developing a deep understanding of how clients run their businesses, you enable our technology products and systems to integrate with our clients' to drive efficiency. You will help maintain and build client satisfaction through attentiveness, proactivity, and a desire to add value.
Responsibilities: Project manage the onboarding of new clients to Quantaco, supported by the Onboarding Manager. Drive client adoption of our technology and support change management processes required. Collaborate directly with our clients by providing on-site and remote training. Work closely with all service lines, technology, and fellow operational colleagues to ensure onboarding completion within required timelines. Engage with our clients, build rapport, and provide creative solutions to their problems. Assist with the setup, configuration, and implementation of a range of technology solutions across multiple clients. Facilitate clear and consistent communication among all stakeholders, providing regular updates on project status, ensuring a smooth handover to the BAU team. About you: Customer obsession is how you approach everything you do. You like to be creative in how you bring stakeholders together. Self-motivated and eager to learn, you are curious enough to ask questions and enjoy providing creative solutions to solve a problem.
You have 2+ years' experience in a client-facing account management, customer success within SaaS or technical support role, ideally supporting hospitality clients.
High level of interpersonal communication skills; you like building relationships and can do so with a diverse stakeholder group.
You are an expert with technology, using multiple systems simultaneously and thinking on your feet to drive a project forward.
Experienced using hospitality-related software applications for both front- and back-of-house operations, with a working knowledge of Deputy/Tanda/Keypay, Lightyear, digital incident registers, cash reconciliation software, or similar.
Superior stakeholder and time management skills.
Project management experience with Workday, HubSpot, or similar is an advantage.
Experience of operational activities in hospitality, ideally in operations or venue management.
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