Client Manager
Location: Indonesia
About Us Lion & Lion is an award-winning, creative digital agency operating in Southeast Asia focusing on delivering impact to its clients' businesses with an integrated, data-driven and strategically led approach to digital marketing.
With offices in Kuala Lumpur, Singapore and Jakarta, and more than 120 digital specialists, Lion & Lion has a prestigious and growing portfolio of clients including Google, Bayer, F&N, Emborg, and more.
Your Role The Client Manager (CM) is responsible for managing an account effectively and profitably by planning for and organizing all areas relevant to development and execution of projects.
This includes ensuring the smooth day-to-day running of the account and ensuring great creative ideas are executed professionally, and deployed successfully through the brand key markets.
If the Client Director is unavailable the CM should be able to manage any issues unsupervised and inspire confidence in the Client/s that they can do so.
The CM will also be responsible for managing one Account Executive.
Key Responsibilities Client / Inter-Agency Relationships Developing effective relationships with the key stakeholders on the client account, ensuring regular client contact and maintaining professional relationships with all levels that you are exposed to.
Be able to diplomatically challenge the client and the agency hubs with reasoned arguments and thinking.
Be an efficient, respected and reliable "interface" between agencies' teams at all levels of the global network.
Actively foster respectful, productive and supportive working relationships at all levels within the organisation.
Project Management Follow the agency processes to ensure jobs are successfully managed.
Creating & managing the timeline for each project to ensure the work will be delivered smoothly and on time.
Ensure effective briefs are created and signed off by the client and relevant teams are effectively briefed.
Work closely with Creative Services and other internal partners to ensure timescales/budgets are met on all jobs.
Financial Management Maintaining a solid financial process ensuring efficient utilisation of time across departments.
Demonstrate cost awareness on jobs being managed and raise any concerns to line manager.
Work closely with the line manager to develop a costing proposal for projects.
Managing internal financial administration such as third party payment, raising invoices to clients, etc.
Client Knowledge Have a strong understanding of the Client's business and how it operates and be able to gather information effectively and quickly in support of the factual detail of each brief.
Keep up to date competitive reviews, both executional and strategic.
Your Profile Skills, Competencies and Experience Proven experience in at Account Manager level in a similar environment.
Fluently speaking English, excellent in writing, speaking & listening in order to communicate and understand the language.
Understanding of brand growth strategies, i.e.
acquisition and retention.
Experience of developing an account and growing the business.
Passion for generating bright ideas and delivering work that sells.
Ability to think beyond execution and to offer solutions rather than problems.
Ability to remain calm under pressure whilst managing multiple projects.
Excellent communication skills – understands the importance attached to positive client relationships and demonstrates an engaging and open style of communication.
Experience and success establishing and maintaining effective working relations with internal and external stakeholders.
Excellent organisational skills – works in a time efficient and organised manner and seeks to streamline processes where appropriate as well as prioritises effectively.
Previous experience in managing a small team and/or supervising a network is desirable.
Aptitudes & Behaviours Ability to work effectively as a team as well as the ability to work on own initiative.
Demonstrates 'passion' – approaches all tasks in an enthusiastic manner.
Entrepreneurial approach by regularly demonstrating initiative and innovation and recognising and maximising opportunities for the client, the organisation and the team.
Recognises the need for management support when necessary.
Constantly looks for and learns from new information or experiences.
Ability to see the 'bigger picture'; and understand and contribute to longer term objectives, while delivering day-to-day excellence.
Strives to achieve excellence in everything that they do.
Treats all people with respect and fairness.
Works effectively through job and organisational changes.
What Can You Expect From Us Learn and work with some of the best online marketers in the world.
Get the opportunity to build a huge, meaningful professional network, and work with big multinational brands that grow within Southeast Asia.
Work with a dynamic and highly motivated team with flat hierarchies.
Experience a flat hierarchical structure and flexible working atmosphere in an international company.
Challenging tasks with direct responsibility.
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