The Customer Liaison Officer plays a crucial role in promoting our services and values to the broader community. As the first point of contact for potential residents, families, and stakeholders, the officer will represent Southern Cross Care with professionalism, empathy, and a deep understanding of our mission to provide high-quality, person-centred care.This role involves building relationships, providing clear and accurate information, and fostering trust within the community to promote our services.The CLO will attend community events, engage with local groups, and actively contribute to marketing initiatives to ensure Southern Cross Care remains a preferred choice for aged care and support services.About YouBecause you will be the main point of contact for family members and residents, you possess excellent communication skills, an eye for detail, and a good understanding of the Aged Care Sector.You will work collaboratively across the whole organisation to maximise occupancy and promote our care and service offering.To be successful in this role, you must be able to provide exceptional service, be a team player, and understand or learn quickly the workings of financial arrangements in residential aged care.What's on OfferCompetitive salary commensurate with experience.The opportunity to be a part of a significant and all-encompassing cultural change program.Salary packaging of up to $18,900 per annum tax-free.Opportunity to access Novated Leasing.Flexible work arrangements.Employee Assistance Program.About UsSouthern Cross Care Tasmania is an aged care provider in Tasmania and has properties in almost every region, providing care in residential facilities, lifestyle villages, and in the home. Our focus is on providing high standards of nursing, health and aged care, hospitality, and wellbeing initiatives.It's a very exciting time to join our team!#J-18808-Ljbffr