Client EngineerFinbourne Technology
Brisbane, Australia
The Client Engineering team at FINBOURNE works directly with our pre and post sales clients (who range from small start-up hedge funds to multi-national financial service providers) to understand their business problems and use cases.
We have expanded into Australia with a number of key foundational client engagements. A key part of this role is in supporting our clients in the region and ensuring they can get the maximum value from their use of FINBOURNE's products such as LUSID and Luminesce.
Key responsibilities: As part of the Client Engineering team at FINBOURNE, you will work alongside our Sales, Customer Success and Engineering teams to help prospective clients make the best use of our LUSID and Luminesce products. This will involve explaining the product to prospective clients, crafting solutions using LUSID, delivering technical content and training as well as taking ownership of the full software development lifecycle (gathering requirements, designing, planning and implementing the features) to solve client-specific use cases and integrations.
Our aim is to provide a world-class client experience; therefore, we are looking for a candidate who has a relentless focus on customer service and engineering quality. As part of the Client Engineering team, you will play a key role in building a community of LUSID users, provide excellent product support to our clients, and be an active participant in our open-source communities.
This is a fantastic opportunity for a candidate who enjoys working closely with and building relationships with clients, working in the financial services domain, as well as building technology-based solutions.
We are a growing FinTech firm with large ambitions and consider our employees central to our success. In this role you will get broad exposure to the business, work across a varied technology stack, and be given lots of responsibility early on in your career.
What skills, experience and qualifications we require: You will need excellent communication skills (both written and verbal) to be able to clearly define and articulate solutions with both technical and non-technical audiences.You will already be working in a client-facing role, ideally at a SaaS or financial services software company.Recent experience of writing code (C#, Python or Java) is required, however we are willing to develop someone in this area to get them up to the level required for the role. You will be working alongside highly experienced Engineers who are happy to provide training for you on the job in any areas in which you require support. We want to bring onboard people who are genuinely excited about what we are doing and have the capability and willingness to grow and learn from their colleagues.Experience of working in financial services (e.g.: Investment Banking, Asset Management) would be advantageous, but not essential.About FINBOURNE: FINBOURNE is a young, dynamic financial technology company aiming to re-engineer the world of investing to make it safer, cheaper and more transparent for everyone. We are looking for the best of our generation to come to FINBOURNE to learn, produce and ultimately to lead this challenge.
As a company, we've always looked for the difficult problems to solve because we think that gives us an unfair advantage. We are open both with our customers and each other. We're at an exciting stage of growth which includes the search for talented and innovative people to come join us.
We expect you to operate with a high degree of autonomy and responsibility. We are evidence driven and believe the best solution brings. We are looking for individuals who want to make a contribution and for those wanting to do this, your voice will count.
Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building - we've published APIs for all functions publicly on Github, and released Software Development Kits for developers in five languages (C#, Java, Javascript, Python, Angular).
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