myHomecare Group is the leading Home Care Package provider in Australia.
Joining our group, you will be given opportunities to grow and progress your career that are unmatched in the industry.
We are looking for Client Engagement Officers to act as a cultural liaison between myHomecare brands and various cultural communities in Victoria.
You will leverage your cultural knowledge and communication skills to enhance our Home Care Package clients' satisfaction, drive engagement and support business growth.
Reporting to the General Manager – Specialty Brands, you will be responsible for sourcing, developing, and retaining cultural service providers and clients, with your primary responsibility being identifying opportunities to acquire more clients.
We are looking for a Client Engagement Officer for the Chinese community who is fluent in Mandarin and Cantonese, and another Client Engagement Officer who is fluent in Vietnamese to liaise with the Vietnamese community.
What we will offer you:
Inspirational leadership in a growing company.
Building a career in Australia's largest home care package provider.
A hybrid working model - three days in the office and two days from home.
A range of employee benefits programs, including wellbeing, reward and recognition.
Annual performance development plans, career and succession planning.
Paid parental leave after six months of employment.
A role with true purpose.
A new office with great facilities in M City, Clayton.
You'll be responsible for:
Contacting and communicating with prospective clients, via phone, video calls and face to face.
Encouraging clients and families to be involved in care, if appropriate, and educating clients, families and support systems about available services.
Discussing income tested fees and direct debit requests with clients if required and assisting clients to understand budget liabilities and applicable fees and charges.
Maintaining a current, accurate and confidential reporting system to meet audit compliance standards.
Documenting incidents through an incident report and closing out incidents within the required timeframes.
Proactively identifying and managing client complaints and resolving issues to minimise losing clients due to dissatisfaction.
Arranging and attending activity days/events to drive client retention and client growth through word-of-mouth referrals.
We are looking for someone with:
Fluency in Mandarin and Cantonese OR Vietnamese.
Self-motivation and a demonstrated enthusiastic approach to day-to-day business operations.
Strong interpersonal and verbal/written communication skills.
Ability to work at a fast pace with effective time management skills.
Ability to develop a relationship with clients, their family and employees.
Willingness to learn new systems, policies and procedures and be challenged by the development of a high growth business.
At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer.
With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born.
We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients.
Our mission is to provide older Australians with the support they need to live independently at home, safely and happily.
Discover how you can develop your career while truly helping people in your community.
If you think you could be our Client Engagement Officer, click apply today.
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