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Key leadership role with our growing Affinity Health & Professions teamPosition can be based in our Melbourne or SydneyFull time opportunity with hybrid work arrangementsGrowth segments with future investment in customer experienceMember of the Affinity & Small Business Leadership teamClient Director Join a leading global insurance broker in the growing Affinity and Small Business division. This is a key role responsible for the development and execution of the strategy that will help acquire and retain clients and drive a positive customer NPS.
The Client Director is responsible for driving profitable growth in the Affinity Health & Professions teams. Working collaboratively, you will reinforce client relationships, bring your industry knowledge to the development of product and service solutions and drive client retention and revenue generation for that group.
They are also responsible for the management of a sizeable team, ensuring an effective/high performing outcome and connecting the team to the vision and strategy of the Affinity business.
What the day will look like In this varied and dynamic role you will have the responsibility for the following:
Developing and executing strategy to strengthen your segments and drive new business, retention and cross sellLeading top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangementsDriving thought leadership and innovation with clientsOverseeing budgets and managing profitability for your portfoliosLeading a high performing team with clear KPI's and high engagementEnsuring effective collaboration and synergy across all Aon segments and functions, including Broking and ComplianceDriving product utilisation, product innovation and channel strategyResource and expense managementIdentifying and implementing process improvementReporting on portfolio performance and sharing insights into risks and opportunitiesDelivering client value by leveraging relationships, client/industry knowledge, and the "Best of Aon" to provide distinctive solutionsDeveloping talent and building a high-performing team through continuous learning, honest feedback, rigorous development and disciplined talent managementAdditionally, this role will be responsible for the growth of the Health & Professions portfolio through partnership development and channel strategy including meeting clients needs for digital and direct purchase experiences. You will deploy both strategy and resources to execute plans that deliver agreed growth. You will lead relationship development and co-ordination of product and service solutions specific to your group of clients or industry body in the Affinity segment, along with client retention and revenue generation of that group. You will be a member of the Affinity Leadership Team.
Skills and experience that will lead to success Driven and dynamic leader with excellent communication, negotiation and interpersonal skills5+ years' experience in a client management or business development role in the insurance industry, ideally in the Affinity or small business spaceTier 1 (Insurance Broking) and/or Diploma of Insurance Broking preferred, or a relevant University degreeExperience and technical understanding of the insurance industry, with knowledge of Health and Professions products an advantageDemonstrated experience in developing and executing business strategyExperience managing teams and mentoring, training and leading team members in a fast-paced environmentDemonstrated track record of delivery of results including growth and retention targetsExperience managing budgets and forecastsProven track record of managing growing client relationships preferable in the insurance industryStrategic thinker with an analytical mindset and strong problem solving skillsExperience with digital acquisition and the customer experienceAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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