In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
East Melbourne, Australia
Client Care Representative - East Melbourne
We are looking for a talented, enthusiastic and dedicated Client Care Representative to join our clinic located in East Melbourne.
This is a permanent, part-time role, 2 days per week from Thursday-Friday. Hours of work will be either 8:30am - 5:00pm or 7:30am to 4:00pm, depending on the specialist roster (roster set at least 1 month in advance).
What will you be doing?
As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:
Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
Greeting clients at the clinic and updating client records
Assisting with client and doctor enquiries
Answering clinic phone calls and emails
Providing basic troubleshooting and servicing for hearing devices
Accurate billing of appointments
Other general office duties
What do you need to be successful in this role?
A passion for delivering an amazing client experience
Excellent verbal and written communication skills and lots of patience
Demonstrated experience working within a team environment
Demonstrated judgement and advanced skills in the delivery of administrative services
Excellent problem solving skills
Willingness to travel to cover sick leave and annual leave at our other Melbourne clinics from time to time.
Why work with us?
You will be working as part of a dynamic and high performing team in a genuinely rewarding role with purpose and meaning.
Neurosensory believes in its people and ensures all new starters are provided with the training and support required to excel in their new role and with the opportunity to grow and develop in their role and beyond.
Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more!
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you!
For questions, please reach out to us at ******
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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