Client Account Manager

Overall management and delivery of customer service to designated Client accountsMaintaining a caseload of property claimsTimely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilitiesComply with and maintain Service Level Agreements and Key Performance IndicatorsMaintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standardsProcess daily incoming and outgoing mail in a timely mannerMaintaining professional and technical knowledge through continuing education & trainingProvide assistance to other staff and key clients in the event of a Catastrophe, as requiredWork with Customer Experience Manager to understand your key clients, products, and services.Identify growth and revenue opportunity from existing and new clients; work with Customer Relationship Manager to implement strategies / approach to achieve the growth.About YouDemonstrated experience and accountability in managing own property claims portfolio.Insurance Contracts Act/FSRA legislation awarenessAbility to manage and prioritise a busy workload with effective diary management.Willingness to contribute within a team environment and engage with internal and external stakeholders at all levels.An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations.Confident communication skills – both written and verbal.Excellent analytical and problem-solving skills.Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims.Insurance industry, claims and building experienceIn return, we will offer you A competitive salary package Autonomy in the role A friendly and cohesive team environment Full management support Social club, o n-site gym and end of trip facilities #J-18808-Ljbffr