Description Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, Warrnambool, and the surf coast.
Lake Imaging is part of Integral Diagnostics (IDX Group), a leading provider of quality diagnostic imaging services in clinics across Australia and New Zealand, with an established reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams.
ABOUT THE ROLE
Lake Imaging are searching for an experienced Clerical Supervisor to join the expanding Lake/XRG leadership team based in Geelong. Reporting to the General Manager the purpose of this position is to manage the effective supply and deployment of clerical staff and equipment to meet the requirements of Lake Imaging and XRG's front of house clerical service.
The successful candidate will ensure the delivery of quality, proactive and customer focused standards of care to our patients and ensure smooth and efficient functioning of the administrative teams across all sites.
Please note this role requires travel across all our sites in the Geelong region.
Responsibilities:
• Manage and coordinate the clerical supervisors to achieve customer service excellence.
• Clerical staff recruitment, induction, training, performance management, professional development and policy adherence.
• The preparation and maintenance rosters
• Optimisation and accuracy of bookings and appointments.
• The maintenance and fault reporting of clerical equipment.
• Reception site standards are maintained to a high standard.
• Monthly reporting relating to staff and site issues including recommendations for change and/or improvement.
• Telephone abandonment rate management
You will be expected to foster a culture of quality and continuous improvement across the business. This role also includes developing, implementing and maintaining policies and frameworks for best practice customer service models.
This position will require the successful candidate to have high visibility to the teams they lead therefore, the successful candidate will be expected to travel between sites regularly.
Key Responsibilities
Key Responsibilities FOR YOU
• Competitive salary with annual reviews
• Additional Paid Parental Leave
• Fitness Passport with over 1000+ locations nationwide
• A recognition and rewards platforms for salary packing options and employee discounts at hundreds of retailers for everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
• Generous employee referral bonuses for a financial incentive to our employees on referring great talent to our team.
• Employee Recognitions programs to celebrate our team living our values and providing outstanding patient care.
• An innovative and evolving company.
• Supportive and engaging clinic managers.
• Career advancement and succession options
• Great work-life balance with flexibility
• Free Parking/ great social events
ABOUT YOU
• A proven background in radiology administration and management with a demonstrated working knowledge of medical terminology and administration practices and processes.
• Demonstrated experience in leading and coordinating successful teams, including performance management, rostering, training and coordinating workflow.
• A willingness to participate in further education and continued professional development programs.
• High level communication and interpersonal skills including the ability to successfully communicate and develop rapport with a diverse variety of stakeholders.
• Ability to add value through a continuous improvement mindset.
• Demonstrated knowledge and understanding of all billing policies and procedures (including Medicare, DVA, Work Cover and inpatient billing.
• Strong working knowledge and experience with RIS/PACS.
• Ability to support strong relationships by using effective communication skills.
• Able to balance attention to detail with meeting deadlines.
• Highly developed interpersonal skills, with a proven ability to build effective relationships and communicate with a diverse range of people internally and externally.
Interested?
Simply submit your resume by selecting APPLY.
OR visit to update your interest in this role via our candidate portal.
Abbe Huggard e: or ph. 0499 975 518
Please note: Police check and proof of covid vaccination will be required for successful applicants.
Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
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