Our purpose is to provide culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities.
Across our network of hostels (located all across Australia), dedicated AHL staff provide accommodation and meals for residents in a culturally safe and supportive environment. We have a strong network of relationships with other organisations, including First Nations organisations. This network both refers residents to AHL and works alongside AHL to support residents to meet their needs.
We are proud to be one of the largest employers of First Nations people in the Australian Public Service, with First Nations employees making up over 40% of our workforce. Working with us will provide you with a chance to contribute to improving the quality of life and economic opportunities for First Nations people.
We are looking for an experienced ICT Administrator to join a small but dedicated team responsible for core ICT activities for the organisation.
The key duties of the position include:
Reporting to the Chief Information Officer, the ICT Administrator manages a range of activities to support the implementation of better practice ICT in AHL. Carry out administration and troubleshooting of M365 (Teams, SharePoint, OneDrive, Power Platform), including configuring Conditional Access policies and Entra ID access groups, whilst also maintaining AHL's digital identity via Active Directory and Microsoft Entra. Perform system administration, maintenance, optimisation and upgrades of existing systems as required in both Windows Desktop and Windows Server through a virtualised environment using VMWare technologies. Implement time-critical security remediation activities to prevent potential threats, maintaining existing security configurations in line with both the internal ICT Security Strategy and Essential 8 guidelines. Foster and promote relationships with internal and external stakeholders. Contribute to ICT projects through approved initiatives by learning new technologies and solutions implemented by the ICT team. Contribute to the development and effectiveness of the ICT team, including mentoring junior engineers and completing written documentation to aid in the support of various technologies. Oversee networks (and associated hardware) across 42 sites around Australia, maintaining Information Security and performance efficiency. Keep detailed records of daily operations and time reporting. Ensure servers, network hardware, and desktop hardware remain current in terms of patching and vulnerability management. Provide ongoing support to level 1 helpdesk engineers as a first point of escalation for incident, service, and problem tickets. Be adaptable to a fast-paced, fluid environment in a high-performing team while contributing to improvements and maintenance of ICT services. #J-18808-Ljbffr