AVI Health & Community Services (AVI) is a multi-disciplinary community-based organisation providing HIV, hepatitis C and harm reduction services out of 5 locations across Vancouver Island. AVI provides services to people living with HIV and hepatitis C and harm reduction clients. We take evidence-based action to prevent infection, provide support, and reduce stigma. We work within a social justice and health promotion framework to ensure equity and access to services for all.
At the core of what we do is our ability, and commitment to, creating meaningful connections. Every day, we strive to create meaningful connections between clients and staff, between peers, between staff members, between organizations, between communities, and between funders and impactful programs. For more info see www.avi.org Join our supportive, dedicated and client-centred team in promoting the health, dignity and well-being of all people affected by HIV, HCV and substance use by delivering sex-positive and harm reduction-based education, prevention and/or support services.
JOB SUMMARY: The CLCR team will provide acute mobile crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. Working in collaboration with all team members, the Systems, Screening and Dispatch Navigator is the first point of contact via the phone and is responsible for assessment and acuity triage and team dispatch. This role is responsible for determining the level of risk, deciding the most appropriate response, and dispatching/ maintaining communication with teams attending to crisis.
Alongside the team, this role is grounded in person-centered, harm reduction and trauma informed approaches to care, which center the needs and agency of the service user.
KEY DUTIES AND RESPONSIBILITIES: Manage the central call line for the CLCR team, including phone lines and through text. Assess and triage calls and text messages from community including assessment screening and triage, while initiating Community Care Plans and resourcing community supports. Develop support and safety plans for persons in crisis, and/or for Third Party Callers. Consult with community resources, family members and peers, as directed by and appropriate to the caller's needs, as well as participating in trainings, case management, daily debriefing, client follow-up and staff check-ins. Where appropriate redirect callers to access pertinent resources, including 911 and/or the crisis line. Quickly and accurately engages in assessments and obtains all information needed to assist CLCR team in responding to crisis calls. Gather and share vital and relevant information, liaising between caller and CLCR team, updating CLCR Team of status/status change of person in crisis. Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem solving and community resourcing. Complete a thorough assessment of suicidal ideation and/or homicidality, including planning or attempt in progress. Use assessment and screening tools to determine urgency and involve CLCR Team or other emergency services, depending on severity and needs of individual and care provider(s) onsite. Assess needs and risk of callers, referring to appropriate services and providing short term follow-up during wait times, and until CLCR support can be arranged. Support behind the scenes systems, including communication with internal AVI programs, staff scheduling, payroll and leave management. Consult with community members and resources, as appropriate to client care. Quickly prioritize multiple competing tasks using a methodological approach to problem solve, make decisions, and communicate clearly. Assess, identify, plan, intervene and evaluate bio-psycho/social/spiritual care needs in accordance with best practices and documents. Monitor team workload and location and input/evaluate and triage according to capacity. Implement active 'rescue' when an intervention is required (I.e., call 911, advise use of lifesaving First-Aid, etc.). Maintain confidential client case files, including Community Care Plans, safety and wellness assessments. Maintain familiarity with Victoria resources, their interrelationships, and their function in delivering care in the community i.e., Mental health & substance use responsive services. QUALIFICATIONS: Minimum 3 years relevant experience, including mental health services, de-escalation and crisis response, and case management. Undergraduate Degree in the mental health field (counselling, social work, psychiatric nursing). Crisis Intervention Skills, including extensive experience with situational awareness, mental health assessments and suicide intervention. Able to respectfully engage and support Indigenous relationships, with a trauma informed and decolonial lens. Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices. Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care. POSITION DETAILS: Pay: $33.99/hour to start with stepped increases based on your seniority with AVI. Hours and Schedule: Casual call. Shifts falling between 7:00am to 3:00pm, 12:00pm to 8:00pm, 5:00pm to 1:00am. Location: AVI Victoria office and Throughout Victoria responding to crisis and in the community. Union: AVI is a union environment under the Collective Agreement. Start and End date: November 4, 2024, and ending on March 31, 2025. Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. Other Perks: This position gets paid an extra 5% in lieu of vacation and 5% in lieu of stats. TO APPLY: To apply, please click on Apply To Position and attach your resume and cover letter (optional). This posting is open until October 18, 2024 5pm. AVI is committed to equity and diversity and we strongly encourage applications from individuals representing diverse backgrounds.
Accommodation is available on request for candidates taking part in all aspects of the selection process.
As AVI is a union environment, internal staff will be prioritized in the hiring process.
We would like to thank all those that apply but only those selected for an interview will be contacted.
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