Apply now Job no: 494224
Work type: Permanent full time
Location: Townsville
Categories: Member Services & Sales
Let's Talk About You
We're looking for someone who has a genuine passion for outstanding customer service, providing exceptional supportive conversations. You'll be detail-oriented and take pride in maintaining accurate information; previous experience in financial or insurance processing is a plus, but not a must.
If you're ready to make an impact and be part of a team that values your skills, we'd love to hear from you.
Join our team and make a real difference!
You'll be part of a dedicated team who thrive on offering personalised services to our members, guiding them to success by understanding their unique needs. You will help solve problems while sharing information on our market-leading products and services, all while making sure every process and interaction is handled with care and professionalism.
This team works on a monthly roster with hours being between 8:00am and 5:30pm; work from home options are available.
What you'll do Processing QCHF claims in a risk-aware and timely mannerHandling enquiries and contacting members and/or providers to validate information when requiredIdentifying and raising errors to enable possible root cause identificationEnsuring members' policy details are maintained, updating information as requiredHow to Apply
To apply, please click on the "Apply for this job" button, attaching a copy of your recent CV that details how your skills and experience meet the requirements of this role.
At HBF, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, those with physical abilities, varied ages, sexual orientations, gender identities or expressions, and family backgrounds, including caring responsibilities.
Advertised: 06 Dec 2024 E. Australia Standard Time
Applications close: 20 Dec 2024 E. Australia Standard Time
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