WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Claims Officer, Workers Compensation Full time, fixed-term roles available until 30 June 2025Roles can be based in any of our CMI regional offices (Speers Point, Woonona or Singleton)About the role: Due to the recent implementation of a new system in our Coal Mines Insurance business unit, Coal Services is currently seeking multiple Claims Officers to join the team on a fixed-term basis and support the rollout activities.
As a Claims Officer, your main responsibility will be to process invoices and effectively manage claims-related administration and customer service activities.
Full training will be provided; however, individuals with invoicing, payroll, or accounts payable experience would be preferred.
Your main responsibilities will include: Accurate and timely payment of accountsRegistration of claims and early notificationsEfficient management of customer claims administration, mail, phone enquiries, and file managementAbility to meet KPI targets in a timely mannerAbout you: Your education, experience, and skills will include:
Business Administration Certificate (desirable)Strong computer skills especially with Adobe and Microsoft Office SuiteTeam player with a focus on customer service excellenceExcellent attention to detail and commitment to learningOrganisational skills and ability to prioritiseClear verbal and written communication skillsProfessional phone mannerWhat we offer: Friendly and supportive team culture7.25-hour days, Monday to FridayRemote working up to 3 days/week once trained (subject to business needs)Full training and professional development provided5 weeks annual leave plus 20% leave loading (pro rata)18 days personal leave & 3 days family and emergency leave (pro rata)Additional company holidays at Easter and ChristmasAccess to onsite gym and onsite parkingReward and Recognition program to celebrate your successRetailer discounts through Smart Spending AppAccess to Employee Assistance Program and novated leasingAbout us:Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry.
Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response, and training help to deliver on our purpose, 'to protect'.
Our purpose, vision, and values are aligned to focus on the safety and health of our industry and its workers.
To apply: Please complete your details, click 'apply for this position' and attach a copy of your Cover Letter and Resume.
Applications close 29 November 2024.
Please note applications may be shortlisted and progressed prior to the closing date. For greater insight into Coal Services, be sure to check out our website at
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