Claims Officer Public Liability Location: Parramatta Time Type: Full time Posted: 2 Days Ago The opportunity QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within the Commercial Liability space. This role is pivotal to the team's success, proactively supporting our claims philosophy and strategy, managing end to end Personal Injury and Public Liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives. About the Role: Efficient management of the claims process, resulting in accurate completion and validation of claims Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public Ensuring compliance with relevant statutory guidelines and standards Initiation and completion of any recoveries from third parties Self audit of claims files to ensure positive internal audits Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines About You Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims. Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings Ability to engage, instruct and work with relevant providers including loss adjusters, lawyers and consultants An understanding of, and demonstrable application of, the General Insurance Code of Practice Legal qualifications will be advantageous but not a mandatory requirement Ability to build and maintain strong client/customer relationships Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions Ability to participate in alternative dispute resolution Benefits 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ****** Application Close Date: 20/09/2024 11:59 PM Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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