5 days ago, from Institute of Data Australia
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.
Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.
Resolution Life Australasia manages ~$30 billion in assets, services over 1 million customers with superannuation, investments, and life insurance policies, and has over 1000 employees across Australia and New Zealand.
The Opportunity Are you enthusiastic about driving performance and achieving outstanding customer outcomes?
Join our team as a Claims Outcome Lead and play a pivotal role in managing day-to-day performance, ensuring service levels, and handling customer complaints.
In this permanent position, you will collaborate with key leaders across the Claims Team to deliver exceptional results in line with our Objectives and Key Results (OKRs).
As a Claims Outcome Lead, you will be responsible for optimising team performance through proactive pipeline management, data-driven decision-making, and fostering a culture of continuous improvement.
Your role will involve identifying opportunities for process and capability enhancements, managing stakeholder expectations, and championing customer feedback to drive meaningful change.
You will also empower your team through servant leadership, ensuring everyone is accountable for achieving team goals.
We are looking for candidates with extensive experience in a claims environment, proven leadership skills, and a track record of delivering results in a fast-paced, process-driven setting.
If you have excellent analytical skills, a customer-obsessed mindset, and the ability to adapt to changing priorities, we want to hear from you.
This role offers a permanent full-time contract and embraces flexible working arrangements.
You'll have the freedom to work remotely, with the requirement to attend the office twice per week.
Your Story RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience.
To thrive in this environment ideally a candidate has the following attributes:
Claims Expertise: Demonstrated technical proficiency in driving strategy and managing claim durations.Outcome Driven: Strong focus on achieving team OKRs and delivering measurable results.Execution Excellence: Proactive in planning and executing team OKRs.Customer Centricity: Deep understanding of end-to-end customer journeys.Agility: Ability to pivot and adapt to changes swiftly.Proactivity: Influential in driving outcomes across business units.Effective Communication: Strong relationship-building and communication skills.Problem Solving: Quick identification and resolution of issues.Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers.Critical Thinking: Thoughtful process of analysing data and problem-solving.Team Mentality: Partnering effectively to drive our culture.Business Acumen: Appreciation and understanding of the financial services industry.Learning Agility: Openness to new ways of thinking.What Will We Do For You:
Our culture underpins our values and guides our decision making.
Every day is an opportunity to grow – and we hope to offer our people a career, not just a job.
The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on-the-job training, and mentoring by highly experienced business leaders.
Before commencing employment in this role you will need to provide two references, full working rights, and complete police and credit checks.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process.
#J-18808-Ljbffr