Front Office & Guest Services (Hospitality & Tourism)Full timeBETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The roleCrown Towers is seeking an experienced hotelier to join the Crown Perth team as Chief Concierge.As the Chief Concierge at Crown Towers you will manage the daily operations of the Concierge department, ensuring maximum guest satisfaction. Reporting to the Front Office Manager, you will motivate and lead the Concierge department to achieve the goals set by Hotel Management. Your responsibility will be to ensure staff adhere to current policies and procedures in the pursuit of service excellence and work with internal and external stakeholders to develop opportunities to provide continuous elevated experiences for our guests.About youYou'll bring the following:Supervisory or management experience within a Concierge, Front Office team or luxury service providerDemonstrated experience in providing superior service standards and requirementsExperience using Hotel Property Management SystemsStrong time management, attention to detail and multitasking skillsA passion for Perth and Western Australia, a strong knowledge of local attractions, restaurants and barsExperience using OPERA (Hotel Property Management System)Minimum RequirementsThis role requires:Hospitality or tourism-related qualification (Preferred)What you can expect from usOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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