Chat Support Officer - Remote Work

Job Description:

Peabody Energy is seeking a motivated and driven individual to join our team as a Chat Support Officer for remote work based in Canberra, Australian Capital Territory. This part-time, entry-level role is perfect for individuals looking to gain experience in a dynamic and growing company.

Responsibilities:1. Provide exceptional customer support through chat channels, addressing inquiries, resolving issues, and providing solutions in a timely and professional manner.2. Collaborate with other team members to ensure consistent and high-quality service to customers.3. Maintain accurate and detailed records of customer interactions and transactions.4. Identify opportunities for improvement in customer support processes and procedures.5. Stay up-to-date on product knowledge and company policies to effectively assist customers.

Requirements:1. Excellent written and verbal communication skills.2. Strong attention to detail and problem-solving abilities.3. Leadership skills to help guide and support team members.4. Proficiency in using chat support platforms and customer service software.5. Ability to work independently and as part of a team in a remote environment.

Personality Traits:Motivated and driven individuals who are eager to succeed in a fast-paced environment.

Soft Skills:Attention to detail and leadership abilities are key traits needed for success in this role.

Benefits:As a Chat Support Officer at Peabody Energy, you will enjoy free accommodation, a relocation allowance, and profit-sharing opportunities. We believe in empowering our employees to take ownership of their work and make impactful decisions.

Equal Opportunity Statement:Peabody Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: July 3, 2024

Join our team and help us deliver exceptional customer support while growing your skills and experience in a remote work setting. Apply now to be a part of our innovative and dynamic team at Peabody Energy.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.