Chat Support Associate - Remote Work

Job Description:

Macquarie Group is seeking a Chat Support Associate to join our team in the Canberra, Australian Capital Territory area. This is a part-time, remote work position ideal for entry-level professionals with at least 1 year of experience.

Responsibilities:1. Provide customer support via chat, addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.2. Collaborate with team members to ensure consistent and high-quality support for all clients.3. Document and report any recurring issues to the appropriate departments for further investigation and resolution.4. Utilize resources effectively to resolve customer queries and escalations.5. Maintain a high level of product knowledge to assist customers with product-related inquiries.6. Assist in the development and improvement of support processes and procedures.

Requirements:1. Strong communication skills, both written and verbal, to effectively interact with customers and team members.2. Critical thinking skills to analyze problems and provide appropriate solutions.3. Reliable and resourceful personality traits to handle a variety of customer inquiries.4. Ability to work independently in a remote environment while still being a team player.5. Basic computer skills and familiarity with chat support platforms.6. Must have a reliable internet connection and a quiet workspace to conduct chat support efficiently.

Benefits:1. Retirement plan options available2. Visa sponsorship for eligible candidates3. Paid Time Off (PTO) for part-time employees

Working Environment:At Macquarie Group, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive and succeed.

Deadline to Apply:The deadline to apply for this position is July 3, 2024.

Equal Opportunity Statement:Macquarie Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.