Why work with Assurant?Everyone at Assurant, no matter their role, their skills, or where they're located around the world is united by our uncompromising values and culture. You'll bring innovative thought and a passion for exceptional customer & client partnering to everything you do.With more than 100 years of industry expertise, we are trusted by over 300 million consumers worldwide. Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.Some of the benefits you'll get working at Assurant include:A cultural day off to celebrate what's important to youInternational and Local mentoring programsDiscounted Employee Share Purchase ProgramDiversity panels and employee resource groups6 weeks company paid parental leave including superannuation contributions while on unpaid leaveDevelopment programs and support for higher educationNovated vehicle leasingVolunteering leave to give back to the communities we serveWhat's the role about?The Channel Optimisation Manager will be responsible for the strategic development of key, assigned clients. This will include retaining and extending the client contract, building a wide, deep network of client contacts, delivering the annual operating plan, and identifying and delivering growth opportunities. The role includes day-to-day management of the client, delivery of our service obligations, and working with key functional areas to continually enhance the customer experience.Work alongside the Account Director (Channel Optimisation Lead) and liaise with clients in multiple territories to create the annual client plan, ensuring stakeholders are aligned during delivery of this planContribute to the creation and delivery of client P&L as well as identifying and delivering new business opportunities to drive incremental valueDevelop and maintain sustainable and profitable long-term relationships with clients, ensuring optimisation and engagement with strong strategic directionBuild effective and strategic client relationships, positioning Assurant as a trusted advisor and be responsible for day-to-day management of the client accountBuild sustainable client relationships and develop enhanced client engagement through driving client understanding and advocacyContribute towards the commercial management, development, and delivery of client plans - being specifically responsible for key accountsLead and where needed support the Account Director Channel Optimisation Lead in the delivery of specific goals within the client planResponsible for preparation of meeting materials, minutes & action logsResponsible for service delivery and ensuring that key SLA and KPIs are deliveredMaintain oversight of the contracted service to the client, quickly identifying and resolving issues which may arise with customer experience via analysis of customer feedback, root cause analysis of complaints, and deliver an action plan to remediate and remove points of friction through driving continuous improvementResponsible for delivery of client requirements via management of an internal virtual teamSupport, mentor, and develop new team membersEnsure that both internal and external governance processes are adhered toDoes this sound like you?Excellent Client relationship management skillsExcellent customer service provided through good knowledge of product range, supporting systems, and the business sectors that we work inA proven ability to build strong relationships with management & key internal stakeholdersSuccessful track record of delivering customer change initiativesKnowledge of insurance sales processes, to be able to adapt processes effectively where appropriate to meet customer needsA broad, up-to-date knowledge of developments within the insurance and financial sectors and the markets in which our partners operateAbility to identify opportunities to develop and grow the AccountFamiliar with the relevant departmental and companywide procedures, policies, and guidelinesGood interpersonal skills, ability to work as a team memberSkilled in Influencing and negotiationEffective communications and networking skillsStrong Presentation SkillsBusiness Consultancy skillsA self-starter that is able to work with minimum supervisionIf you'd like to discuss this role further, please click the link to apply.Submit your resume accompanied by a cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.For further information about Assurant, please visit our website at Assurant.
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