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We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.
We are truly a challenger brand, with challenger spirit.
This role will support the delivery of the largest Federal Government Contact Centre.
Ready to reimagine your career at Optus? Responsibilities:Manage and maintain the end-to-end IT change management process in alignment with the ITIL framework.
Ensure that all changes are logged, assessed, authorized, implemented, and reviewed.Work with development, QA, and operations teams to create release schedules, ensuring releases are planned in a way that minimizes risks and disruption.Oversee the deployment of new releases (applications, updates, patches, etc.
), ensuring all necessary resources are available and that stakeholders are informed of release schedules.Continuously review and improve change and release management processes to increase efficiency, reduce risks, and align with ITIL best practices.It starts with you! Qualifications:Demonstrated experience in change and release management, preferably within an ITIL framework.Proven experience in managing changes and releases, including experience with coordinating CAB meetings and managing release schedules.Experience with ITSM tools (e.g., ServiceNow, Jira) for change and release tracking and management.Experience in managing releases in cloud environments Nice CXOne advantageous.You must be an Australian citizen and be eligible for Federal Government security clearance.The good stuff … 3 days in the office, 2 days remote – with flexible hours to suit!Inclusive paid parental leave, up to 14 weeks for the primary care giver.All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'.Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University).Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!At Optus, we have an ambitious goal to be Australia's most loved everyday brand.
Curious about our culture?
Go behind the scenes with our people by searching #OptusLife on LinkedIn.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email ****** or call 1800 309 170 and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit this link.
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