Change Manager Contract – Contact Centre Transformation (Utilities)

Change Manager Contract – Contact Centre Transformation (Utilities)We are seeking a dynamic and experienced Change Manager to lead the transformation of contact centre operations within the utilities sector. The ideal candidate will have a strong background in change management, with hands-on experience in managing large-scale contact centre transformations or migrations. You will be responsible for ensuring the successful adoption of new processes, systems, and technologies, driving operational efficiencies, and improving customer experience.
Key Responsibilities:Lead and manage change initiatives related to contact centre transformation and migration in the utilities industry.Develop and execute change management strategies, ensuring smooth transitions for both staff and customers.Collaborate with cross-functional teams to align changes with business objectives.Provide leadership, training, and support to employees through periods of change.Monitor and measure the impact of changes, implementing improvements where necessary.Qualifications:Proven experience in change management within the utilities or contact centre environment.Strong knowledge of contact centre transformation processes and technologies.Excellent communication and stakeholder management skills.Please respond to this advert if you have the required experience or email ******

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