Change Enablement Practice LeadAustralian Payments Plus, Sydney, AustraliaThe Game Changers:Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government, and consumers.Our solutions include Australia's domestic debit network, real-time, data-rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences, and open wallet solutions.Life @ AP+:We are one connected team in pursuit of one inspiring purpose - to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work.We're driven by our core values: lead with heart, learn for tomorrow, and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.RequirementsThe Purpose:The Change Enablement Practice Lead is accountable for the ITIL Change Enablement Practice. The Lead needs to ensure that the process is designed appropriately and effectively that it meets the needs of AP+, industry best practice, and various legislative requirements. The role is required to govern the practice end-to-end, including service partners, performance, governance forums, reporting, and training.Primary Accountabilities, Duties and Responsibilities:Own the ITIL change enablement practice, including people, process, and technology, to ensure the right outcomes are achieved.Accountable for all enhancements and introduction of new capability to the change enablement module in AP+ ITSM tool.Support the ITSM tool software delivery lifecycle for enhancements to the change enablement module.Leading or contributing to the formulation of the change enablement practice roadmap and approach.Identifying and addressing potential risks and areas of resistance, devising specific plans to mitigate concerns.Performing analysis of changes to ensure thorough planning of change initiatives in line with the AP+ standards.Authorise for changes to progress, as per the AP+ change approval matrix.Develop and implement change enablement communications and training in line with AP+ standards.Identify opportunities to automate and digitise the process.Conduct post-change reviews to identify areas for improvement and mitigate future impact as a result of failed changes.Chair all practice governance forums, inclusive of forums with critical service partners.Maintain an interest and awareness of industry trends across change enablement and the capability within the AP+ ITSM tool to identify improvement opportunities within AP+.We'd love to hear from you if you have:ITIL4 (required)Certified Agile Service Manager (Preferred).Agile Methodology (Preferred).Using various frameworks, such as DevOps and CI/CD.Automating and integrating toolsets to support modern change enablement practices.Applying change enablement standards across legacy and modern technology architecture.Developing communications, including micro communications, to support adoption, uplift, and performance.Creating performance-based reporting.Managing and integrating service partners.What's Next:We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we'll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to ******. We also encourage you to let us know your pronouns at any point during the recruitment process.
#J-18808-Ljbffr