About us: Established in 2007, CDC Data Centresis Australia's leading operator of sovereign, secure, world-class data centre facilities.
Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operationsprovide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.
At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.
Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.
About the role: As the Document Standards Specialist for our DC Operations Business Unit, you will support the day-to-day management of our Data Centres by ensuring CDC personnel have access to documentation that is essential for their roles. You will enhance operational efficiency, service quality, data management practices and drive continuous improvement through process optimisation. Reporting to the Senior Manager of Operational Services, you will collaborate cross functionally with multi-disciplinary teams to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC campuses across Australia and New Zealand.
Key Accountabilities: Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.
Document Reviews and Approvals: Set and maintain standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.
Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.
Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.
About you: This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in fast-paced environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.
Essential: Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
Experience: Strong technical skills with a solid understanding of Microsoft Sharepoint and Power BI, the ideal candidate will possess super-user level skills across both tools. Previous experience in document control, workflow management and information systems administration. Proficiency in database applications and Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320) are desirable, Excellent problem-solving and analytical skills, Exceptional communication and interpersonal skills.
How to Apply:
If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.
We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.
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