Career Area: Product Support
Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Us
We are a large international company working on cutting-edge software in the mining sector. Based in Brisbane & Perth, this exciting position offers exposure to the mining sector within a friendly and dynamic team. We provide opportunities to grow your skill set and knowledge around all aspects of mining and the MineStar software suite. Our local team collaborates globally with other support analysts, product groups, dealers, and customers, playing a critical role in building a better world.
About You
You are a technical application support analyst with a talent for identifying and analysing real-world problems. You think outside the box and enjoy working on a variety of challenges.
As a self-starter, you take pride in seeing a solution through to completion and balancing work between home and office. You value the quality of your work and enjoy collaborating with the wider team and customers to create the best solutions possible.
You will learn a unique skill set that spans the standard IT world (desktop, servers, database, network, and more) with Caterpillar's Mining Technology solutions and our technology partners. Your unique experiences will enhance our global support community, improving our processes while expanding your global awareness. You enjoy occasional trips to site and take satisfaction in seeing a solution achieve its objective for our customers.
Job Duties include: Provide world-class customer service for MineStar hardware and software. Build strong relationships with customers and dealers in your region. Provide rotational hotline coverage for MineStar Products. Restore site services, resolve issues, and escalate to advanced support when needed. Troubleshoot an entire ecosystem from simple sensors on machines to onboard control units, onboard displays, network diagnosis, application servers, and database issues. Basic Qualifications: Technical Diploma or Certificates required Windows technical knowledge 2+ years of experience investigating, troubleshooting, and diagnosing application and technical problems Process-driven with an analytical mindset Customer support experience such as in a call center or helpdesk environment Top Candidates may also have: Ability to learn complex software and hardware interactions Mining industry experience Moderate level of knowledge in information technologies Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals Mechanical or electrical engineering experience Additional Information: The location for this position is Brisbane, QLD or Perth, WA. Domestic relocation assistance is not available. This position may require 10% travel and support work at open pit and underground mine sites. The global support team is responsible for 24/7/365 coverage, which will require weekend coverage on rotation. Sponsorship is not available. Hybrid working environment - 3 days in the office / 2 days working from home Posting Dates: November 13, 2024 - November 27, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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