Dixies deliveries are looking for a motivated Customer-centric Admin Assistant.
The candidate will assist our Business Manager with ad-hoc office/admin tasks, focusing on communicating with our drivers and updating our systems to reflect this.
They will also be the liaison between our delivery partners and our drivers to ensure a smooth delivery experience for everyone.
This role is remote and requires a smartphone and a laptop to access our applications and systems.
This position has the potential to transition into a full-time role and develop into a senior administration position, with all training provided while working alongside our Business Manager.
The right candidate will enjoy troubleshooting and managing difficult client situations.
About the role Provide timely, accurate, and thorough information in response to driver troubleshooting. Dedicate time to diagnosing freight issues in real time by investigating and monitoring routes and driver movements. Allocate appropriate time daily towards office administration and addressing customer queries and our contracted partners' needs. Have a proactive and strategic mindset to Customer Service by utilizing multiple avenues towards problem-solving, including liaising with staff and using systems to ascertain appropriate solutions. Anticipate the day-to-day operations of our drivers' routes to ensure efficiency and adherence to budgets. Follow up on damaged freight and customer feedback. Coordinate trucks and routes alongside our Business Manager. What you'll bring A customer-centric mindset to drive optimum customer service solutions. Strong organizational and excellent time management skills. Ability to work well in a team environment. High attention to detail. High-level data entry skills. Previous experience in a similar role. Strong conflict resolution skills. Job Type : Casual
Pay : $27.50 – $30.00 per hour
Expected hours : 15 – 28 per week
Benefits :
Work from home. Experience :
Customer service: 1 year (Required) Courier: 1 year (Preferred) System administration: 1 year (Preferred) Front desk: 1 year (Preferred) Work Authorisation :
Australia (Required) Work Location : Hybrid remote in Maroochydore, QLD 4558
Expected Start Date : 11/11/2024
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