Casework Officer For Gillian Mackay Msp

About The Role
Gillian Mackay MSP is looking for a Casework Officer to join her team. Salary: £32,500 FTE Hours: 22.5 hours (3 days) per week. Location: Local office in Motherwell/Holyrood Working for a Member of the Scottish Parliament (MSP) MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents. Responsibilities Supporting with keeping casework up to date and responding to public enquiries. Keeping cases up to date by tracking, logging and recognising when to escalate issues within team. Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly. Attending surgeries, producing reports and monitoring media trends on my behalf. Conducting basic research and surveys. Investigating patterns of enquiries and producing reports. Monitoring local and regional media and generating media coverage. Briefing me and drafting responses. Advocating on constituent's behalf with relevant bodies to resolve matters. Reviewing constituent records and documentation in line with casework GDPR requirements. Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements. About You

Requirements Have excellent organisational skills while being flexible in prioritising workloads during busy times. Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues. Be patient and sensitive while remaining objective and open minded. Be comfortable being in a front facing role explaining regulations such as GDPR to the general public. Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations. Have a natural interest in helping people with a curiosity to probe for further information where required. The Selection Process

How to Apply To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the cover email. Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered. If you are experiencing any issues with the applications process, please send your CV and supporting statement directly to: ****** Closing date: Thursday 11 July at 11:59pm


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