Position Description Private and Confidential Case Manager, Out of Hospital Care
LiveBetter Position Description
About Us: LiveBetter Community Services is one of the largest human services providers in regional Australia. Our core business is customer-focused in-home and accommodation services. Additionally, we provide support to customers through a broad range of child and family services, Out of Home Care, community transport, home modification and maintenance, and clinical services. We operate from more than 40 locations across regional New South Wales, Queensland, and Victoria, providing support and employment to people in the communities we serve.
We take a person-centred approach to our service delivery. This means ensuring our contact with customers is caring and empathetic, providing both psychological and emotional safety, and of practical assistance to help people live their best lives.
Our Beliefs: We believe in the enduring value and dignity of the individual. We believe in the power of kindness. We believe connection to home and community plays an important role in wellbeing. We believe as individuals, as an organisation, and as a society, we should continually reflect on the way we treat each other. Our Purpose: We inspire possibility by giving people access to support in their chosen community. Our Mission: We achieve our purpose by connecting capable, passionate, and caring locals with those who need support. Our Values: Integrity: We are honest and ethical in all our dealings and are accountable for our actions. Respect: We recognise the rights and choices of our customers, employees, and communities. We encourage teamwork and support diversity. Cooperation: We identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation. Empowerment: We encourage and support individuals and communities to realise their full potential. Excellence: We strive for best practice in all that we do as individuals, teams and as an organisation. The Position Position title: Case Manager, Out of Hospital Care Job Type: Staff
Reports to: Out of Hospital Care Program Manager
Direct reports: Nil
Note: This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of LiveBetter's goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
SERVICE DESCRIPTION In Home Services support people in regional communities across NSW, Victoria, and Queensland to live better lives. We empower and support people to lead a happy and independent life, in the comfort of their own home.
The Division's main objectives are: To provide safe, professional, person-centred care and support services tailored to individual needs with strong focus on our customers. To perform excellent customer service and care duties in line with funding and mandatory industry requirements safely in customers' homes. Be an employer of choice creating a safe supportive work environment with career development opportunities within the In Home Supports Team and wider LiveBetter Teams. POSITION DESCRIPTION The Out of Hospital Care team provide high quality Case Management and Coordination services to people who are frail aged with complex needs, people living with a disability registered with the NDIS, patients discharging from a NSW public hospital under the ComPacks, SASH and Palliative Care programs and various other funded programs providing Case Management and/or Coordination to vulnerable members of our community.
The primary objective of this position is to undertake assessments and ongoing management of customers referred to LiveBetter for a variety of programs delivered by LiveBetter Out of Hospital Care Team. The role will comply with all requirements of the relevant program guidelines and be responsible for the arrangement and ongoing monitoring of brokered services as required.
RELATIONSHIPS Reporting to the Out of Hospital Care Program Manager. Working closely with all Coordinators, managers, team leaders and staff. Building and maintaining relationships with all external stakeholders. MANDATORY QUALIFICATIONS AND EXPERIENCE Current unrestricted Australian Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role. Current First Aid and CPR Certificates. Completion of NDIS Worker Orientation Module 'Quality, Safety and You'. Diploma Community Services – Case Management or relevant qualifications (Nursing / Allied Health etc) and a willingness to attain Case Management Qualifications if you do not possess Experience in comprehensive assessments and/or Case Management. Experience in the use of customer management software e.g. Total Client Manager (TCM). Desirable Understanding of the issues facing the frail aged and disadvantaged in the community. SKILLS, KNOWLEDGE, AND ABILITIES Strong negotiation, advocacy and networking skills. Sound level of skill utilising computerised technology including Microsoft products. High level written and verbal communication ability including influencing, listening, negotiation and conflict resolution. Strong time management skills with the ability to complete multiple tasks with competing priorities. DUTIES AND RESPONSIBILITIES Provision of accurate customer reporting. Provision of case management to eligible customers within the geographic areas serviced by LiveBetter Case Management Services. Promotion and development of Case Management Services. Providing education to other service providers about LiveBetter Case Management Services. Conducting skilled and comprehensive assessment of customers and developing a suitable individual plan with the customer. After hours and on call responsibilities may be required as part of the OOHC Contract Requirements. Maintain Current & UpToDate Vaccinations as requested by NSW Health in line with Program Requirements. RISK Staff are required to be aware of the LiveBetter's risk and opportunity management principles and contribute towards building a strong risk management culture. This includes:
Undertaking operational responsibility to perform tasks and duties diligently and effectively, contributing to effective operational risk and opportunity management. Bringing to the attention of their managers/supervisors, risks, and opportunities within their areas of operation which may not be well mitigated and may affect the performance and reputation of LiveBetter. HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct. Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of the role.
NATIONAL POLICE CHECK, NDIS SCREENING CHECK, AND WORKING WITH CHILDREN CHECK The position holder is required to pass and hold a current National Police Check, a NDIS Screening Check, and a Working with Children's Check (NSW/VIC) or Blue Card (QLD).
PRE-EMPLOYMENT MEDICAL ASSESSMENT The position holder is required to pass a pre-employment medical assessment, including drug and alcohol screening.
DIVERSITY We are committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.
PRIVACY NOTIFICATION We require personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.
INFORMATION SECURITY COMPETENCIES We require all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.
REMUNERATION An appropriate remuneration package in line with the skills and experience of the successful candidate will be negotiated. Salary packaging opportunities are available.
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