Case Manager (Continuous Applicant Pool)

Case Manager (Continuous applicant pool)Justice and Attorney-General (Organisation site)Human Rights; Queensland Civil & Administrative Tribunal; Courts and Tribunals; Brisbane City
The Queensland Civil and Administrative Tribunal (QCAT) is part of the Courts and Tribunals division within the Department of Justice and Attorney-General (DJAG).
QCAT is an independent tribunal established under the Queensland Civil and Administrative Tribunal Act 2009.
QCAT plays an integral role in the Queensland justice system with a mandate to provide a quick and inexpensive avenue to resolve and determine disputes, applications, reviews and referrals in a wide range of jurisdictions.
As a Case Manager, you will be responsible for specific tasks related to the civil case management process or managing your own file load of applications made to QCAT.
You will adhere to established file management processes to ensure ongoing high quality of service to all parties.
Maintain files for QCAT matters with minimal supervision, taking appropriate action to assist the decision makers.Provide information to parties on processes and legislative provisions relevant to the application, ensuring the file is progressed in accordance with QCAT procedures.Prepare relevant correspondence, documents and registry records.Participate in, develop and complete QCAT improvements and innovations to support the achievement of QCAT business excellence.Contribute to the delivery of QCAT's ongoing services and success by undertaking, as needed, assignments and projects that utilise capabilities and/or provide a development opportunity.For further information please see the role description.
Applications to remain current for 12 months Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
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