Case Manager & Case Management Associate - Expression of InterestApply locations: Sydney, Melbourne
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: R000069398
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
The Opportunity Due to ongoing growth within the business, we are looking to connect with Case Managers & Case Management Associates to join our Government & Defence team in our offices across Melbourne, Adelaide, Sydney & Brisbane. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strives to ensure that all ADF Members experience a superior relocation.
As a Case Manager, your responsibilities will include: Delivering a high-quality end-to-end relocation experience to your relocating ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.Expectation management ensuring Members and their families understand service scope and the relocation life cycle.Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.Responding to routine telephone and email enquiries.As a Case Management Associate, your responsibilities will include: Supporting our Case Managers in their work to relocate Australian Defence Force (ADF) Members & their families across Australia.Deliver superior administrative support and excellent customer service to internal stakeholders.General Case Management administration.Responding to routine telephone and email enquiries.About you: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance, or travel).The ability to interpret policy and legislation.Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.Strong attention to detail & time management skills.Proficiency in all Microsoft applications.Mandatory: Must be an Australian Citizen or Permanent Resident.Benefits: Flexible work options available.Supportive team environment.Full training provided.What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive, and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders, and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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