Aged & Disability Support (Community Services & Development)Full timeAre you passionate about making a genuine difference in the lives of other people?$40.00 - $42.88 plus generous salary packaging options to increase your take home payEnjoy a stable work environment that genuinely offers a supportive work-life balance, ongoing training and development opportunities, and a range of employee benefits designed to enhance your well-beingAbout the role:The Care Partner (HCP) is responsible for supporting a defined portfolio of clients within the various Community Care funding subsets, with a focus on HCP clients. The role serves as the primary contact point for clients whilst supporting them to maintain their health and wellbeing. Furthermore, the role provides comprehensive oversight of the Client Service Delivery Agreements, ensuring exceptional customer service and facilitating clients' understanding of available program funding and services.The Care Partner (HCP) works in partnership with clients to identify their individual goals and collaborates with their service team to consistently deliver high-quality care that aligns with these objectives. Additionally, the Care Partner plays a crucial role in driving business growth through strategic sales initiatives.Key objectives of this role include:Provide information, support and referrals and complete appropriate intake processes and assessments;Develop personalised care plans with the client, which address the clients' unique care needs, and outline how services will support them achieve their goals;Ongoing monitoring of clients' progress against the identified care goals, conducting reviews and assessments needed to ensure full support;Collaborate with service coordinators to secure appropriate service bookings that align with clients' identified goals;Oversee client budgets to ensure services are delivered in compliance with legislative guidelines;Ensure clients can exercise choice and control within the framework and structure of their funded programs.The Care Partner (HCP) ensures that all services are provided in accordance with the standard of care as per the relevant funding body as articulated in the relevant program manual. This position may be required at times to assist other funding types (when staff coverage is required).What we are looking for:Minimum two (2) years' demonstrated experience in care management, working within the Disability, Aged Care or broader Community Care sectors;Demonstrated experience supporting individuals through the development of care goals and personalised care plans;Current Driver's license (QLD);Formal training in Case Management through a recognised course/program.Core Competencies:High level of verbal and written communication skills, enabling clear and effective interaction with clients, families, and stakeholders, including those with limited capacity;High level of accuracy in managing client records, contracts, and financial documentation;Sound level of problem solving and decision making to identify client needs and make informed decisions in line with ethical standards and corporate policies and procedures;Sound level of practical application of the cultural, religious and individual differences of clients and the families/supporters;Sound level of competency in developing and implementing sales strategies to attract new clients and expand service offerings;Demonstrated ability to provide exceptional client experience through responsive service and continuous improvement.CatholicCare (formerly CentacareCQ) is a large, vibrant and well-respected, not-for-profit organisation providing services across the Catholic Diocese of Rockhampton. From Mackay in the north to Bundaberg in the south, and out to Longreach in the Central West, our primary focus is based on our Christian Ethos and the principles of Catholic Social Justice. CatholicCare is proud to deliver services and employ our people regardless of religion, background, or beliefs.As a valued employee of CatholicCare, you will join a diverse and innovative team of more than 300 staff. Supported by quality leadership, you will proudly deliver services to make a difference in the lives of a wide range of people across our local community.You will also enjoy:A supportive work-life balance;A stable employer with a strong, values-driven culture;Ongoing training and development opportunities;Employee benefits across a range of product discounts and wellness content;Access to our Employee Assistance Program;Generous salary packaging options of up to $15,900 to increase your take home pay.What to Do Next:To apply for this position, please submit the following documents:Your current resume;A cover letter clearly addressing the key aspects and requirements of the role.Apply today for a career that changes lives.
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